Retail Store Manager — Lead, Train & Drive Growth

Lunawireless; Danbury (CT); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Commission

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Donation matching

Employee discounts

Job summary

Luna Wireless is a T-Mobile Premium Retailer seeking a Retail Store Manager to lead by example, motivate the team, and deliver exceptional customer experiences. You will oversee all aspects of store operations, including hiring, scheduling, training, marketing, assets prevention and leadership.

This role requires 2-4 years of retail management experience, strong communication and store-operations skills, and a passion for customer service.

Qualifications

• 2-4 years Management experience in retail sales (Required)
• 2-4 years Sales & sales management experience (Required)
• At least 18 years of age
• Legally authorized to work in the United States
• High School Diploma or GED
• Bachelor’s degree preferred

Responsibilities

• Complete observations of store employees’ interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time.
• Assist with customer-related issues that would positively impact the customer’s experience within the T-Mobile brand & expectations.
• Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
• Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives.
• Always maintain a neat clean organized store environment.
• Seek to hire store employees who are passionate about building long‑lasting customer relationships and are fired up about the T-Mobile Brand, and digital technology.
• Support your team through development, training, mentoring, driving behaviors that will lead to earning a place in our customer’s hearts and store employee success.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team.
• Support team initiatives and create an inclusive environment.
• Responsible for the overall productivity results in the store. Drive operational efficiencies to help minimize risk and protect the store’s assets. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses.
• Show your team you’re invested in their success through personalized performance management plans and conversations, as well as celebrating achievements through recognition.
• Ensure store employees meet and/or exceed defined, monthly success measurements.
• Meet or exceed sales goals for the store.

Skills

Communication

Microsoft Office

Store Management

Store Operations

Customer Service

Education

Bachelor’s degree

High School Diploma or GED

Job description

Luna Wireless is a T-Mobile Premium Retailer seeking a Retail Store Manager to lead by example, motivate the team, and deliver exceptional customer experiences. You will oversee all aspects of store operations, including hiring, scheduling, training, marketing, assets prevention and leadership.

This role requires 2-4 years of retail management experience, strong communication and store-operations skills, and a passion for customer service.