Retail Store Manager: Lead Teams, Elevate Customer Experience

Bath & Body Works

Grand Rapids (MI)

On-site

USD 52,000 - 75,000

Full time

14 days+

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Benefits offered by this job

40% discount

Job summary

You will hire, coach, and retain top talent, set clear performance goals, manage payroll, and ensure safe, engaging store operations while bringing the product story to life through floorset execution.

Qualifications

Proven experience delivering sales, exceptional customer experience, and operational results in a fast-paced environment.
2+ years of experience in a manager role, preferably in a retail setting.
Thrives in a customer-first based retail environment.
Ability to foster a customer-focused selling culture.
Passion for attracting, developing, and retaining top talent.
Effective communication skills, being open to feedback, and the ability to adapt quickly.
Ability to provide in-the-moment coaching to associates.
Ability to de-escalate store and customer situations effectively.
Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

Attract, hire, develop, inspire, and retain top talent including the store leadership team (SLT).
Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates through effective and fair leadership.
Responsible for owning and delegating leadership tasks to address customer experience, vendor relationship, or maintenance issues.
Partner with the SLT to support action plans that improve results and ensure effective execution of operational activities.
Implement and sustain floorset direction to optimize the business and bring the product story to life.