Retail Store Manager — Lead Teams, Drive Sales & Bonuses

FirstCash; Anchorage (AK); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Monthly bonus

Earned Wage Access

Employee discounts

Medical, Dental, Vision, Life

401(k) auto-enrollment

Tuition reimbursement

Job summary

FirstCash is seeking a Store Manager in Anchorage, AK to lead daily operations, develop the team, and drive sales and profitability across a diverse merchandise mix. The role emphasizes customer service excellence, asset protection, and accurate cash handling in a fast-paced environment.

You will recruit, train, and coach staff, analyze performance data, and execute action plans to improve results while maintaining store presentation standards and compliance.

Qualifications

• 18+ years old with a high school diploma, GED, or equivalent experience
• 2+ years of management and customer service experience
• Retail, sales, or multi-unit retail experience preferred
• Strong leadership, coaching, and employee development skills
• Experience recruiting, developing, and retaining talent
• Ability to analyze business results and drive performance improvements
• Ability to stand, walk, lift up to 50 lbs, and perform physical tasks
• Flexible retail schedule, including weekends and holidays
• Comfortable working with a variety of merchandise (firearms in FFL locations; certification provided)
• Bilingual applicants encouraged to apply

Responsibilities

• Lead all aspects of daily store operations
• Deliver exceptional customer service and promote a customer-focused culture
• Recruit, hire, train, coach, and develop team members
• Drive sales, loan, and profitability goals
• Analyze business results and implement action plans to improve performance
• Manage inventory, merchandising, and store presentation standards
• Oversee asset protection, cash handling, and operational compliance
• Monitor loan and buying transactions to ensure accuracy and integrity
• Build customer relationships and support new customer acquisition efforts
• Communicate goals, expectations, and performance objectives to team members
• Maintain product knowledge across a wide variety of merchandise categories
• Perform other duties as assigned

Skills

Leadership

Customer service

Communication

Problem solving

Multi-tasking

Education

High school diploma or GED

Tools

Point-of-sale system

Job description

FirstCash is seeking a Store Manager in Anchorage, AK to lead daily operations, develop the team, and drive sales and profitability across a diverse merchandise mix. The role emphasizes customer service excellence, asset protection, and accurate cash handling in a fast-paced environment.

You will recruit, train, and coach staff, analyze performance data, and execute action plans to improve results while maintaining store presentation standards and compliance.