Retail Store Manager: Lead Team, Elevate Sales & Service

Wild Bill’s Tobacco; Michigan; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Monthly Bonus

Merit increases (bi-annual)

Merchandise discounts

Development opportunities

Recognition program

Job summary

Wild Bill’s Tobacco in Michigan is seeking a Retail Store Manager to oversee operations, staff, inventory and finances while delivering exceptional customer service.

The role requires retail management experience, strong leadership, and a passion for the tobacco industry. Expect to manage schedules, training, product knowledge, and promotions to drive sales and maintain store standards.

Qualifications

• Minimum 21 years old.
• High school diploma completed.
• 1–2 years of prior management experience.
• Willing to work weekends and holidays.
• Flexible to work 12-hour shifts when needed.
• Standing for long periods of time.
• Ability to lift up to 50 pounds.

Responsibilities

• Recruit, interview, select and retain top talent.
• Motivate, coach, develop, lead, and train the store employees.
• Develop team product knowledge to be the expert.
• Develop team selling skills to meet or exceed sales goals.
• Manage and supervise a team of retail employees including scheduling and performance.
• Promote company policies and ensure compliance.
• Identify and implement changes to improve productivity.
• Set clear performance expectations and train staff in sales and operations.
• Communicate priorities and sales-driving information to maximize opportunities.
• Maintain a clean, safe environment following health and sanitation procedures.
• Ensure proper store inventory levels and product ordering.
• Gain product knowledge and stay informed on launches and promos.
• Build relationships with customers and suggest products.
• Meet or exceed store sales and operational goals.
• Oversee daily store operations: cash handling, staffing, cash reconciliation, deposits.
• Assist customers with transactions and service.
• Develop plans to maximize sales and drive performance.
• Identify opportunities and coordinate with District Manager on improvements.
• Stay updated on corporate directives and branding programs.
• Open/close duties, including locking doors and arming the store.
• Work over 40 hours weekly; nights, weekends, holidays.

Skills

Leadership

Customer Service

Store Operations

Staff Training

Sales Skills

Inventory Control

Communication

Education

High School Diploma

Tools

Microsoft Office

Job description

Wild Bill’s Tobacco in Michigan is seeking a Retail Store Manager to oversee operations, staff, inventory and finances while delivering exceptional customer service.

The role requires retail management experience, strong leadership, and a passion for the tobacco industry. Expect to manage schedules, training, product knowledge, and promotions to drive sales and maintain store standards.