Retail Store Leader: People, Sales & Ops

Wild Bill’s Tobacco; Michigan; On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

Merchandise discounts

Development and growth opportunities

Merit increases bi-annually

Recognition Program

Monthly bonus potential

Job summary

Wild Bill’s Tobacco in Michigan seeks a full-time Store Leader to manage daily store operations and develop a high-performing team. You will recruit, train, and supervise staff, ensure inventory accuracy, implement promotions, and drive sales while maintaining exceptional customer service.

Responsibilities include opening/closing the store, scheduling, and enforcing company policies. The role demands energy to stand for long periods, weekend/holiday availability, and the ability to lift up to 50

Qualifications

• At least 21 years or older.
• Completion of high school degree.
• Flexible to work weekends and holidays.
• Flexible to work 12 hour shifts at times.
• Standing for long periods of time.
• Ability to lift up to 50 pounds.

Responsibilities

• Assist in recruiting, interviewing, selecting, and retaining store employees.
• Assist in managing and developing store employees for optimal performance in sales and store operations.
• Assist in developing teams selling skills.
• Assist in educating the team about the products sold in store.
• Ensure that the store operates smoothly and efficiently, including managing inventory, monitoring expenses, executing promotional strategies and scheduling of employees.
• Provide excellent customer service, including handling customer inquiries and complaints, resolving issues, and ensuring a positive shopping experience for all customers.
• Obtain product knowledge about all products as well as awareness of current product launches and promotions.
• Create relationships with customers in order to suggest products.
• Meet or exceed store sales and operational goals.
• Collaborate with the Store Manager and other employees to ensure that the store meets or exceeds all operational and financial targets.
• Maintain a safe, clean, and organized store environment, including implementing and enforcing all company policies and procedures.
• Provide feedback and recommendations to the Store Manager on employees, operations, and sales issues, including but not limited to recommending process improvements, trainings, marketing strategies, and product offerings.
• Manage all store operations daily, including but not limited to inventory, cash handling, staffing, customer service, and cleanliness.
• The majority of business hours are spent standing on the sales floor greeting customers, coaching employees, and running the business where it matters most.
• Open and close the store.
• Full-time hours and must be able to work evenings, weekends, and holidays.

Skills

Written and Communications

Customer Service

Microsoft Office

Store Operations

Basic math

Education

High school diploma

Job description

Wild Bill’s Tobacco in Michigan seeks a full-time Store Leader to manage daily store operations and develop a high-performing team. You will recruit, train, and supervise staff, ensure inventory accuracy, implement promotions, and drive sales while maintaining exceptional customer service.

Responsibilities include opening/closing the store, scheduling, and enforcing company policies. The role demands energy to stand for long periods, weekend/holiday availability, and the ability to lift up to 50