Retail Store Manager—Lead Team, Elevate Customer Experience

Michaels Stores; New York (NY); On-site; USD 92,000 - 123,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Job summary

The Michaels Companies Inc., NYC-MANHATTAN/CHELSEA, NY, is seeking a Store Manager to lead a diverse team and deliver exceptional customer experiences while meeting KPI targets and brand promises. The role focuses on managerial work, staff development, and ensuring store readiness, with limited non-managerial tasks.

Responsibilities include directing store operations, achieving sales and profit plans, implementing shrink and safety programs, hiring and coaching employees, and maintaining

Qualifications

• 5+ years of retail experience, including knowledge of inventory management, merchandising, and customer service excellence.
• 2+ years directly supervising a diverse team, including performance management and talent development.
• Ability to lead and develop a store team to meet KPI targets and brand standards.

Responsibilities

• Lead and manage all aspects of the store, ensuring SOPs and company programs are followed.
• Deliver sales and profit plans and achieve store KPI targets with the team.
• Lead execution of customer brand promises and shrink/safety programs.
• Hire, train, observe, coach, and manage performance and development of Team Members.
• Cross-train managers and Frame shop staff in framing selling/production.
• Serve as Manager on Duty (MOD) and maintain positive, respectful leadership.

Skills

Retail experience

Inventory management

Merchandising

Customer service

Team supervision

Performance management

Talent development

Job description

The Michaels Companies Inc., NYC-MANHATTAN/CHELSEA, NY, is seeking a Store Manager to lead a diverse team and deliver exceptional customer experiences while meeting KPI targets and brand promises. The role focuses on managerial work, staff development, and ensuring store readiness, with limited non-managerial tasks.

Responsibilities include directing store operations, achieving sales and profit plans, implementing shrink and safety programs, hiring and coaching employees, and maintaining