Retail Store Manager – Lead Sales & Service

Hibbett; Birmingham (AL); On-site; USD 28,000 - 32,000; Full time

Job summary

Hibbett Retail, Inc. in Birmingham, AL is seeking a Store Manager to lead daily store operations, drive sales, and uphold brand standards. You will manage staff, train teams, monitor performance, and partner with district leadership to execute company strategies.

Ideal candidates bring a bachelor's degree in business or a related field, 3–5 years in retail and 3+ years in management, and strong communication and analytical skills to deliver outstanding customer service and store profitability.

Qualifications

• Bachelor's degree in business or related field or equivalent experience.
• Experience working in retail environment, preferably footwear and athletic apparel.
• Experience in managing and cultivating a sales team.
• 3-5 years of customer service experience. 3+ years of management experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Analytical thinker with demonstrated business acumen.
• Ability to problem solve and juggle multiple tasks and priorities.
• A strong commitment to customer service.
• Strong leadership and communication skills.

Responsibilities

• Drive store sales and sales goals, consistently focused on company growth.
• Manage and control the assets of the company by managing their designated store.
• Directs and oversees entire sales efforts in the store. Training and mentoring store associates in sales strategies and skills.
• Constantly and consistently acquainted with all aspects of the store including sales statistics, inventory and expenses that together produce profit.
• Consults and collaborates with District Sales Manager as needed in establishing and enforcing policies, goals, and procedures.
• Directs staff to ensure all responsibilities and standards in each department are completed.
• Mentor and cultivate a team of outstanding Sales Associates, Assistant Managers, and Managers in Training.
• Carry out personnel recruiting, hiring, training discipline, and evaluation. Manages the store's payroll and schedule to ensure the store is meeting labor goals.
• Maintain proper security for the store. Partners with Asset Protection to prevent theft and lower shrink.
• Communicates with District Sales Manager and keep them informed as to inventory movement. Driving inventory goals and strategies.
• Provides information and consistently and vigorously follows through on all marketing and advertising plans and stays aware of customer trends.
• Keeps abreast of competition and new ideas and keeps informed on community related events, to take advantage of potential opportunities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Skills

Leadership

Communication

Analytical thinking

Education

Bachelor's degree in business or related field

Job description

Hibbett Retail, Inc. in Birmingham, AL is seeking a Store Manager to lead daily store operations, drive sales, and uphold brand standards. You will manage staff, train teams, monitor performance, and partner with district leadership to execute company strategies.

Ideal candidates bring a bachelor's degree in business or a related field, 3–5 years in retail and 3+ years in management, and strong communication and analytical skills to deliver outstanding customer service and store profitability.