Retail Store Manager: Lead Sales & Customer Experience

Russell Stover Chocolates, LLC; Surprise (AZ); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k plan with generous Company match

Product discounts

Job summary

Russell Stover Chocolates, LLC is seeking a Retail Store Manager in Surprise, AZ. You will oversee day-to-day operations, lead a team, coach staff, and ensure sales and profitability targets are met.

The role involves maintaining inventory, delivering strong customer service, and managing in-store confection production in a fast-paced environment. The position requires a track record in retail management, strong communication, and the ability to work evenings and weekends as needed.

Qualifications

• Minimum 5 years of prior retail management experience.
• Strong customer service and selling experience.
• Proficient with Microsoft Word and Excel; comfortable with email tools.
• Ability to lift up to 50 pounds and stand for extended periods.

Responsibilities

• Manage the day-to-day operations
• Recruit and hire quality associates
• Provide first rate coaching and training
• Achieve all budgeted sales and profit goals
• Control expenses
• Maintain proper inventory levels
• Demonstrate appropriate visual presentation standards
• Exhibit exceptional customer service
• Manage the regular in-house production of confection items
• Maintain compliance with company policies, procedures and controls
• Perform back office duties

Skills

Retail management

Customer service

Team leadership

Communication skills

Time management

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Email service

Job description

Russell Stover Chocolates, LLC is seeking a Retail Store Manager in Surprise, AZ. You will oversee day-to-day operations, lead a team, coach staff, and ensure sales and profitability targets are met.

The role involves maintaining inventory, delivering strong customer service, and managing in-store confection production in a fast-paced environment. The position requires a track record in retail management, strong communication, and the ability to work evenings and weekends as needed.