Retail Store Manager

Russell Stover Chocolates, LLC; Surprise (AZ); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k plan with generous Company match

Product discounts

Job summary

Russell Stover Chocolates, LLC is seeking a Retail Store Manager in Surprise, AZ. You will oversee day-to-day operations, lead a team, coach staff, and ensure sales and profitability targets are met.

The role involves maintaining inventory, delivering strong customer service, and managing in-store confection production in a fast-paced environment. The position requires a track record in retail management, strong communication, and the ability to work evenings and weekends as needed.

Qualifications

• Minimum 5 years of prior retail management experience.
• Strong customer service and selling experience.
• Proficient with Microsoft Word and Excel; comfortable with email tools.
• Ability to lift up to 50 pounds and stand for extended periods.

Responsibilities

• Manage the day-to-day operations
• Recruit and hire quality associates
• Provide first rate coaching and training
• Achieve all budgeted sales and profit goals
• Control expenses
• Maintain proper inventory levels
• Demonstrate appropriate visual presentation standards
• Exhibit exceptional customer service
• Manage the regular in-house production of confection items
• Maintain compliance with company policies, procedures and controls
• Perform back office duties

Skills

Retail management

Customer service

Team leadership

Communication skills

Time management

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Email service

Job description

Retail Store Manager

• Title: Retail Store Manager
• ID: 201872
• Department: Retail
• Location: Surpise AZ (Retail Store #480)
• Classification: Regular
• Status: Full-Time

At Russell Stover, not only do we love chocolate, but we love our jobs! Every day we go to work exhibiting our values of excellence, innovation, entrepreneurship, responsibility, and collaboration. Working at Russell Stover you'll be part of the leading manufacturer of boxed, seasonal, and sugar-free chocolates. For over 100 years, Russell Stover Chocolates, Whitman's, and Pangburn's have been crafted with the finest ingredients to bring happiness to generations. Today, we produce over 55 million pounds of chocolate annually, and our legacy brands can be found in 13 company-owned stores and over 9,000 wholesale accounts. Join our team and let's continue making chocolate lovers happy!

A day in the life...

The Russell Stover Chocolates store environment is unlike most others. It is a destination for consumers looking to purchase an off the shelf or customized gift for someone special. It is an experience for those wanting to treat themselves and their families to our in-store made fudge, caramel apples, and hot fudge sundaes. As the Retail Store Manager, you must be up for the challenge of managing the duality and seasonality of our store environment.

What you will be doing...

• Manage the day-to-day operations
• Recruit and hire quality associates
• Provide first rate coaching and training
• Achieve all budgeted sales and profit goals
• Control expenses
• Maintain proper inventory levels
• Demonstrate appropriate visual presentation standards
• Exhibit exceptional customer service
• Manage the regular in-house production of a variety of confection items made locally in our candy kitchen
• Maintain compliance with all company policies, procedures and controls
• Perform back office duties

Do you have what it takes?

(Basic Qualifications)

• 5 years of prior retail management experience
• Customer service and selling experience
• Experience using Microsoft Word, Excel
• Experience using an email service
• Ability to frequently lift up to 5 pounds with the ability to lift up to 50 pounds
• Ability to constantly stand, bend, reach and work with your hands

Do you stand above the rest?

(Preferred Qualifications)

• High school diploma or GED preferred
• Strong leadership and team management skills
• Exceptional interpersonal and written communication skills
• Able to perform several tasks concurrently with ease and professionalism
• Time management skills

Additional Details

• Must be willing to work a flexible schedule including evenings and weekends
• We offer an attractive wage and benefits package including medical, dental, vision, life insurance, 401k plan with generous Company match & product discounts

At Russell Stover Chocolates, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Russell Stover Chocolates is proud to be an equal-opportunity workplace.

We provide equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law.

Employment by Russell Stover Chocolates is contingent upon I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification, and satisfactory reference and background checks.

Make Happy. Work Happy.