Retail Store Manager: Lead Sales & Customer Experience

Mattress Firm; Everett (MA); On-site; USD 68,000 - 86,000; Full time

Job summary

Mattress Firm is seeking a Retail Store Manager to lead daily operations, drive sales, and ensure an exceptional customer experience. You’ll oversee Sleep Experts, manage staffing, training, and performance, and execute merchandising and promotional plans.

The Store Manager is accountable for meeting sales goals, controlling expenses, and ensuring accurate inventory and cash handling while adhering to company policies.

Responsibilities

• Oversee daily store operations and sales floor execution.
• Coach and develop Sleep Experts and store associates.
• Manage staffing, training, and performance.
• Execute merchandising and promotional plans.
• Meet sales goals and control expenses.
• Ensure accurate inventory, cash handling, and policy compliance.
• Foster a customer-first, inclusive environment and long-term relationships.

Job description

Mattress Firm is seeking a Retail Store Manager to lead daily operations, drive sales, and ensure an exceptional customer experience. You’ll oversee Sleep Experts, manage staffing, training, and performance, and execute merchandising and promotional plans.

The Store Manager is accountable for meeting sales goals, controlling expenses, and ensuring accurate inventory and cash handling while adhering to company policies.