Retail Store Manager: Lead, Inspire & Drive Sales

Charter Communications; Columbus (OH); On-site; USD 63,000 - 105,000; Full time

Job summary

Charter Communications' Spectrum seeks a Retail Store Manager in Columbus, OH to lead a retail team, drive sales and deliver outstanding customer service while upholding brand standards. You will coach and develop associates, schedule shifts, resolve escalations, and partner with the Market Manager to exceed store targets and maintain a welcoming environment.

Qualifications include a Bachelor's degree or equivalent, 1+ years of management in a sales or customer service retail setting, and 3+

Qualifications

• Bachelor's degree or equivalent work experience.
• 1+ years of management in a sales or customer service retail environment.
• 1+ years of telecommunications or wireless experience.
• 3+ years of sales or customer service experience.
• 3+ years in a destination-style retail environment.

Responsibilities

• Lead and inspire your team alongside the Market Manager to exceed sales targets and operational goals while ensuring a welcoming and organized retail environment
• Foster strong customer relationships by resolving escalations, listening actively and utilizing proven sales techniques to retain and upgrade customers
• Ensure the store upholds Spectrum's brand standards and delivers outstanding sales and customer care
• Assess sales behaviors and product knowledge, collaborating with management to drive improvements and embrace change
• Identify sales and operational issues, developing actionable strategies to enhance store performance
• Provide subject matter expertise on store functions, Spectrum products, pricing, promotions and service features, including insights on competitors
• Maintain operational excellence in store appearance, inventory management and staffing while minimizing losses
• Support employee engagement by onboarding, training and retaining top talent and managing team schedules
• Deliver daily coaching and feedback through various forums to promote continuous learning and high performance
• Enforce company policies and procedures, including inventory and cash management

Skills

Team leadership

Sales leadership

Customer service

Communication

Telecom experience

Retail operations

Training & coaching

Tech proficiency

Education

Bachelor's degree or equivalent

Job description

Charter Communications' Spectrum seeks a Retail Store Manager in Columbus, OH to lead a retail team, drive sales and deliver outstanding customer service while upholding brand standards. You will coach and develop associates, schedule shifts, resolve escalations, and partner with the Market Manager to exceed store targets and maintain a welcoming environment.

Qualifications include a Bachelor's degree or equivalent, 1+ years of management in a sales or customer service retail setting, and 3+