Retail Store Manager in Training: Customer Experience & Ops

JD Sports NA; Kenedy (TX); On-site; USD 12,000 - 17,000; Full time

Job summary

Hibbett I City Gear in Kenedy, TX is seeking a Manager in Training to support store operations and administration under the Store Manager.

You will learn all product areas, assist in selling, restocking, merchandising, ordering and scheduling, and help deliver outstanding customer service.

This role is a stepping stone to Store Manager, requiring initiative, teamwork, and a commitment to store profitability.

Qualifications

• Experience working in a retail environment, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department's responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager's responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Skills

Customer service

Communication

Fast-paced environment

Self-starter

Team player

Job description

Hibbett I City Gear in Kenedy, TX is seeking a Manager in Training to support store operations and administration under the Store Manager.

You will learn all product areas, assist in selling, restocking, merchandising, ordering and scheduling, and help deliver outstanding customer service.

This role is a stepping stone to Store Manager, requiring initiative, teamwork, and a commitment to store profitability.