Retail Store Manager: Grow Sales & Lead Team

Goodwill Industries of Monocacy Valley, Inc.; Peoria (AZ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical Plans

Dental Plans

Vision Plan

401K Traditional and Roth Plans

Employer Paid Life Insurance

Employee Assistance Program (EAP)

Paid Time Off; Sick and Vacation.

Paid Holidays.

Job summary

Goodwill of Central and Northern Arizona is seeking a Retail Store Manager to lead the sales floor, drive daily operations, and hit set sales goals across GCNA stores. You will build and retain high-performing teams through strong leadership of Retail Sales Associates.

The role emphasizes delivering excellent customer service, maintaining brand standards, coordinating with store leadership, and ensuring compliance with policies, safety, and security while supporting company values.

Qualifications

• One-year work experience in Retail Management.
• One-year customer service experience required.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen, where applicable for position.
• Ability to speak and read English proficiently.
• High School Diploma or Equivalent preferred.

Responsibilities

• Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.
• Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.
• Conducts new goods inventory and ensures proper reporting.
• Reconciles and balances all daily paperwork.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.

Skills

Retail Management

Customer Service

Microsoft Office Suite

English Proficiency

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Goodwill of Central and Northern Arizona is seeking a Retail Store Manager to lead the sales floor, drive daily operations, and hit set sales goals across GCNA stores. You will build and retain high-performing teams through strong leadership of Retail Sales Associates.

The role emphasizes delivering excellent customer service, maintaining brand standards, coordinating with store leadership, and ensuring compliance with policies, safety, and security while supporting company values.