Retail Store Manager - Drive Sales & Service Excellence

Smoothie King; Shaker Heights (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Smoothie King is seeking an experienced store manager to oversee daily operations, drive sales, and ensure exceptional customer service. You will supervise staff, manage budgets, and monitor financial performance to maximize profitability while maintaining high operational standards.

The role requires strong leadership, attention to detail, and the ability to communicate effectively with staff and customers to foster a positive store environment and brand trust.

Qualifications

• Commercial awareness
• Confidence
• Resourcefulness
• Organizational skills
• Teamworking skills
• Verbal communication skills
• Numerical skills
• Excellent IT skills
• Enthusiasm
• Executive skills
• Problem-solving skills
• Showing initiative
• Setting a good example

Responsibilities

• Recruiting and appraising staff
• Training and supervising staff
• Managing budgets
• Maintaining financial and statistical records
• Dealing with customer complaints and queries
• Overseeing stock and pricing control
• Maximizing profitability and productivity
• Motivating staff to meet sales targets
• Setting sales targets
• Ensuring compliance with safety and health regulations
• Preparing promotional displays and materials
• Liaising with management
• Taking care of promotional prospects, benefits, and salaries of their staff
• Providing opportunities for staff advancements

Skills

Commercial awareness

Confidence

Resourcefulness

Organizational skills

Teamworking skills

Verbal communication skills

Numerical skills

Excellent IT skills

Enthusiasm

Executive skills

Problem-solving skills

Showing initiative

Setting a good example

Job description

Smoothie King is seeking an experienced store manager to oversee daily operations, drive sales, and ensure exceptional customer service. You will supervise staff, manage budgets, and monitor financial performance to maximize profitability while maintaining high operational standards.

The role requires strong leadership, attention to detail, and the ability to communicate effectively with staff and customers to foster a positive store environment and brand trust.