Retail Store Manager: Lead Sales & Team Growth

Charter Communications; Moreno Valley (CA); On-site; USD 69,000 - 114,000; Full time

Job summary

Charter Communications in Moreno Valley is seeking a Retail Store Manager to lead and develop the store team, drive sales, and ensure exceptional customer care across Spectrum products and services.

You will partner with the Market Manager, coach staff daily, manage schedules, uphold brand standards, and optimize store operations, inventory, and loss prevention while delivering a welcoming shopping experience.

Qualifications

• Bachelor's degree or equivalent work experience.
• Excellent English communication skills.
• Experience leading a retail team in a sales environment.
• Strong interpersonal and presentation skills.
• Comfort with technology and mobile devices.

Responsibilities

• Lead and inspire your team alongside the Market Manager to exceed sales targets and operational goals while ensuring a welcoming and organized retail environment.
• Foster strong customer relationships by resolving escalations, listening actively and utilizing proven sales techniques to retain and upgrade customers.
• Ensure the store upholds Spectrum's brand standards and delivers outstanding sales and customer care.
• Assess sales behaviors and product knowledge, collaborating with management to drive improvements and embrace change.
• Identify sales and operational issues, developing actionable strategies to enhance store performance.
• Provide subject matter expertise on store functions, Spectrum products, pricing, promotions and service features, including insights on competitors.
• Maintain operational excellence in store appearance, inventory management and staffing while minimizing losses.
• Support employee engagement by onboarding, training and retaining top talent and managing team schedules.
• Deliver daily coaching and feedback through various forums to promote continuous learning and high performance.
• Enforce company policies and procedures, including inventory and cash management.

Skills

Team leadership

Customer focus

Interpersonal skills

Presentation skills

Sales experience

Tech-savvy

Education

Bachelor's degree or equivalent work experience

Job description

Charter Communications in Moreno Valley is seeking a Retail Store Manager to lead and develop the store team, drive sales, and ensure exceptional customer care across Spectrum products and services.

You will partner with the Market Manager, coach staff daily, manage schedules, uphold brand standards, and optimize store operations, inventory, and loss prevention while delivering a welcoming shopping experience.