Retail Store Manager - Customer Experience Leader

Bass Pro Shops; Mesa (AZ); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Discounts on merchandise

Medical insurance

401k retirement savings

Paid holidays & vacation

Job summary

Bass Pro Shops in Mesa, AZ is seeking a Retail Manager to supervise one or more Sales Departments, drive customer service, and execute pricing and merchandising plans. You will lead staff selection, training, and performance reviews while ensuring store goals are met and plans are executed with excellence.

The role emphasizes planograms, inventory control, and staff scheduling, with a focus on delivering a legendary customer experience every day.

Qualifications

• Minimum 3–5 years in Retail Management.
• Experience supervising one or more sales departments.
• Strong customer service and staff development focus.

Responsibilities

• Oversee merchandise presentation and pricing.
• Recruit, interview, train, and evaluate department staff.
• Maintain planograms and inventory controls as directed.
• Ensure a legendary customer experience and meet financial plans.
• Open/close store and manage scheduling and productivity.

Skills

Financial math

Interpersonal skills

Presentation skills

Team leadership

Tools

Excel

POS systems

Inventory software

Job description

Bass Pro Shops in Mesa, AZ is seeking a Retail Manager to supervise one or more Sales Departments, drive customer service, and execute pricing and merchandising plans. You will lead staff selection, training, and performance reviews while ensuring store goals are met and plans are executed with excellence.

The role emphasizes planograms, inventory control, and staff scheduling, with a focus on delivering a legendary customer experience every day.