Retail Store Manager - Customer Experience

Goodwill Industries International, Inc.; Goodyear (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health plans

Dental plans

401K

Job summary

Goodwill of Central and Northern Arizona is seeking a Customer Service Manager at the Sarival store in Goodyear, AZ. You will oversee the sales floor operations, lead a team of Retail Sales Associates, and drive daily, weekly, and monthly performance toward set goals.

The role emphasizes staff development, excellent donor/customer service, and adherence to company policies while maintaining store standards and safety guidelines.

Qualifications

• One year of retail management experience preferred.
• One year of customer service experience required.
• Proficient in Microsoft Office Suite.

Responsibilities

• Oversees daily retail operations on the sales floor to meet goals for profit, revenue, and production.
• Leads, mentors, and develops Retail Sales Associates to deliver excellent donor and customer service.
• Ensures store is clean, well-kept, and reflects the Goodwill brand; coordinates with leadership on staffing and training.

Skills

Retail management

Customer service

Microsoft Office Suite

Education

High School Diploma or GED

Job description

Goodwill of Central and Northern Arizona is seeking a Customer Service Manager at the Sarival store in Goodyear, AZ. You will oversee the sales floor operations, lead a team of Retail Sales Associates, and drive daily, weekly, and monthly performance toward set goals.

The role emphasizes staff development, excellent donor/customer service, and adherence to company policies while maintaining store standards and safety guidelines.