Retail Store Leader: Elevate Customer Experience & Team Growth

Goodwill Industries International, Inc.; San Tan Valley (AZ); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

5 Medical Plans

401K

Paid Holidays

Paid Time Off

Job summary

Goodwill of Central and Northern Arizona is seeking a Customer Service Manager at the Gantzel Store in San Tan Valley, AZ. The role oversees the sales floor, leads the team, and drives to meet daily, monthly, quarterly, and yearly goals for profit and customer service excellence.

The position requires a High School Diploma or GED and at least one year of retail management and customer service experience. Proficiency in Microsoft Office and the ability to pass a background check are expected,

Qualifications

• High School Diploma, GED, or equivalent work experience.
• One-year work experience in Retail Management, preferred.
• One-year customer service experience required.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen.
• Ability to speak and read English proficiently.

Responsibilities

• Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.
• Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.
• Conducts new goods inventory and ensures proper reporting.
• Reconciles and balances all daily paperwork.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
• Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.
• Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
• Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.
• Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.

Skills

Customer service

Leadership

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Goodwill of Central and Northern Arizona is seeking a Customer Service Manager at the Gantzel Store in San Tan Valley, AZ. The role oversees the sales floor, leads the team, and drives to meet daily, monthly, quarterly, and yearly goals for profit and customer service excellence.

The position requires a High School Diploma or GED and at least one year of retail management and customer service experience. Proficiency in Microsoft Office and the ability to pass a background check are expected,