Retail Store Manager

Malley's Chocolates; Woodmere (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Retail Store Manager to lead a motivated team and deliver outstanding customer service. In this full-time role, you will inspire your team, drive sales, and uphold the company's values in a fast-paced retail environment. Your leadership will foster a culture of excellence, accountability, and continuous improvement, ensuring that every customer has a delightful experience. If you thrive in a vibrant atmosphere and are passionate about retail, this is your chance to make a significant impact and grow your career.

Qualifications

• 3-5 years of retail management experience preferred.
• Proven ability to lead and develop high-performing teams.
• Strong communication and organizational skills.

Responsibilities

• Lead and inspire a high-performing team in a retail environment.
• Ensure exceptional customer experiences and achieve business results.
• Manage store inventory and oversee cash handling processes.

Skills

Team Leadership

Customer Service

Sales Strategy

Problem Solving

Communication

Education

High School Diploma

Bachelor's Degree (Preferred)

Tools

Microsoft Office

POS Systems

Job description

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This range is provided by Malley's Chocolates. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $22.00/hr

Location: Woodmere, Ohio

Reports To: Director

Status: Full-Time

Malley’s Chocolates is seeking an experienced and dynamic Retail Store Manager to lead and inspire a high-performing team while delivering exceptional customer experiences and achieving strong business results. The ideal candidate is a motivating leader who thrives in a fast-paced retail environment, sets a standard of excellence, and operates with integrity, accountability, and a commitment to continuous improvement.

Key Responsibilities

Inspirational Leadership

• Lead by example with integrity, professionalism, and a commitment to Malley’s values.
• Inspire and motivate team members through consistent coaching, feedback, and recognition.
• Foster a positive and inclusive workplace that encourages initiative, teamwork, and accountability.
• Clearly communicate store objectives and align the team with broader company goals.
• Mentor and develop associates and assistant managers to build a strong internal talent pipeline.
• Represent the store in community engagement efforts to enhance local presence and customer loyalty.
  
  
  

Quality of Work

Customer and Associate Interactions

• Demonstrate and model excellent customer service at all times.
• Promote a culture of empathy, attentiveness, and prompt service resolution.
• Build strong relationships with customers and associates to ensure a welcoming store environment.
  
  
  

Store Presentation

• Ensure the store is consistently clean, well-stocked, and visually aligned with merchandising standards.
• Take initiative to identify and correct any presentation issues.
  
  
  

Team Performance

• Set clear performance expectations and hold team members accountable for results.
• Deliver timely coaching and performance development conversations to support individual growth.
  
  
  

Operational Knowledge

• Maintain in-depth knowledge of store policies, product lines, and procedures.
• Train and guide associates and assistant managers to ensure operational consistency and product expertise.
• Ensure compliance with all company, safety, and sanitation policies.
  
  
  

Results-Driven Focus

• Analyze store performance using sales reports and data tools to identify growth opportunities.
• Lead the team in achieving sales targets through effective merchandising, customer engagement, and upselling strategies.
• Support company-wide initiatives by executing seasonal programs and promotions with excellence.
  
  
  

Operational Excellence

• Manage store inventory, applying FIFO (First In, First Out) methods to minimize waste and maintain product freshness.
• Oversee accurate cash handling, register balancing, and daily bank deposits.
• Leverage in-store systems and technology to streamline store operations and improve efficiency.
• Respond promptly to technical or operational issues to maintain service continuity.
  
  
  

Autonomy and Initiative

• Operate the store with a high level of independence while upholding company standards.
• Take ownership of problem-solving and decision-making to improve store performance.
• Empower team members to take responsibility for their roles and drive outcomes.
  
  
  

Adaptability and Continuous Improvement

• Embrace change and adapt to evolving systems, tools, and customer needs.
• Encourage a culture of learning, experimentation, and continuous improvement.
• Contribute to process enhancements and share insights to improve customer satisfaction and store operations.
  
  
  

Qualifications

• 3–5 years of retail management experience preferred, but not required.
• Proven ability to lead, coach, and develop high-performing teams.
• Track record of meeting or exceeding sales and operational goals.
• Strong communication, organizational, and problem-solving abilities.
• Proficiency in Microsoft Office and familiarity with POS and retail management systems.
• Flexibility to work evenings, weekends, and holidays as needed.
  
  
  

Be part of something sweet. Join a company with a proud legacy and a passion for excellence. Apply now and grow your career with Malley’s Chocolates.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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