Retail Store Manager

Goodwill Industries of Southwest Florida; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

403(b) retirement plan

Paid time off (PTO) and paid holidays

Employee Assistance Program

Employee discounts

Tuition Reimbursement

Job summary

Goodwill Southwest Florida seeks an experienced Retail Store Manager to lead daily store operations at the Punta Gorda location, driving sales, expenses, and profits while aligning with our mission. This senior role requires strong business acumen, retail leadership, and the ability to manage a fast-paced environment with a focus on service excellence.

The ideal candidate will bring 2+ years retail experience, 1+ year supervisory experience, and working knowledge of POS/donation systems, with

Qualifications

• High school diploma or equivalent required.
• College degree preferred.
• Minimum of two years retail sales experience.
• Minimum of one year management or supervisory experience.
• Experience with POS and donation systems.
• Ability to work in high-volume environments.

Responsibilities

• Oversee all aspects of retail store operations to ensure profitable performance.
• Achieve revenue, expense, and profit objectives in line with store budget.
• Recruit, train, supervise, and develop staff to meet goals.
• Ensure compliance with policies, safety standards, and mission.
• Lead merchandising, checkout, and customer service functions.
• Monitor results and drive improvements.
• Extend hours as required by operations.

Skills

Retail leadership

Staff development

Customer service

Operations management

Team training

Strong judgment

Instruction following

Financial concepts

Physical stamina

Education

High school diploma or equivalent

College degree preferred

Tools

POS systems

Donation systems

Office computers

Telephones

Job description

Job Title: Retail Store Manager

Location: 10175 South Tamiami Trail, Punta Gorda, FL 33950

Employment Type: Full-Time / Salary / Exempt

Goodwill Southwest Florida is seeking an experienced and results‑driven Retail Store Manager to lead daily store operations and drive strong overall performance. This senior leadership role is responsible for achieving sales, expense, and profit objectives while ensuring teams are trained to meet production standards, merchandising expectations, customer service goals, and mission integration. The ideal candidate brings strong business acumen, proven retail leadership experience, and the flexibility to manage a fast‑paced environment while advancing Goodwill's mission of creating opportunities and strengthening the community.

Key Responsibilities

• Oversee all aspects of retail store operations to ensure efficient, safe, and profitable performance.
• Achieve revenue, expense, and profit objectives in alignment with the approved store budget.
• Recruit, train, supervise, and develop staff to meet production goals, merchandise standards, and customer service expectations.
• Ensure consistent compliance with all company policies, procedures, safety standards, and mission integration practices.
• Lead merchandising, production, checkout, and customer service functions to support a positive customer experience.
• Apply sound business judgment, leadership, and interpersonal skills to meet store performance standards.
• Monitor operational results and address opportunities for improvement.
• Maintain flexibility to work extended hours, including evenings, weekends, and holidays, as required by store operations.

Qualifications

• High school diploma or equivalent required.
• College degree preferred.
• Minimum of two (2) years of retail sales experience required.
• Minimum of one (1) year of management or supervisory experience required.
• Working knowledge of point‑of‑sale systems, donation systems, office computers, and telephones.
• Strong judgment, patience, and professionalism in high‑volume or stressful environments.
• Ability to follow oral and written instructions accurately.
• Basic understanding of business‑related math and financial concepts.
• Proven experience supervising and training staff in production, merchandising, checkout, and customer service.
• Physical capability to bend, stoop, reach, twist, push, pull, and lift items weighing up to 40 pounds.
• Ability to stand for extended periods and occasionally work in environments where temperatures and climate may fluctuate.

Why Goodwill?

• Mission‑driven nonprofit organization
• Collaborative merchandising team
• Opportunity to impact multiple store locations across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition Reimbursement