Retail Store Manager

Goodwill Southwest Florida; Punta Gorda (FL); On-site; USD 48,000 - 59,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

403(b) retirement plan

PTO and holidays

Employee assistance program

Employee discounts

Tuition reimbursement

Job summary

Goodwill Southwest Florida is seeking an experienced Retail Store Manager to lead daily store operations and drive strong overall performance. This senior role is responsible for achieving sales, expenses, and profit targets while ensuring teams are trained to meet merchandising, customer service, and mission integration goals.

The ideal candidate brings proven retail leadership experience, strong business acumen, and the flexibility to manage a fast-paced environment while advancing Goodwill's

Qualifications

• High school diploma or equivalent required.
• College degree preferred.
• Minimum of two years of retail sales experience.
• Minimum of one year of management or supervisory experience.
• Experience with point-of-sale and donation systems.

Responsibilities

• Oversee all aspects of retail store operations to ensure efficient, safe, and profitable performance.
• Achieve revenue, expense, and profit objectives in alignment with the store budget.
• Recruit, train, supervise, and develop staff to meet production goals and customer service standards.
• Ensure compliance with company policies, safety standards, and mission integration practices.
• Lead merchandising, checkout, and customer service to support a positive customer experience.
• Apply leadership and interpersonal skills to meet store performance standards.
• Monitor results and address opportunities for improvement.
• Work extended hours, including evenings, weekends, and holidays as required.

Skills

Retail leadership

Staff training

Customer service

POS systems

Financial concepts

Communication

Education

High school diploma or equivalent

College degree preferred

Tools

POS systems

Donation systems

Office computers

Telephone systems

Job description

Job Title: Retail Store Manager

Location: 10175 South Tamiami Trail, Punta Gorda, FL 33950

Employment Type: Full-Time / Salary / Exempt

Goodwill Southwest Florida is seeking an experienced and results‑driven Retail Store Manager to lead daily store operations and drive strong overall performance. This senior leadership role is responsible for achieving sales, expense, and profit objectives while ensuring teams are trained to meet production standards, merchandising expectations, customer service goals, and mission integration. The ideal candidate brings strong business acumen, proven retail leadership experience, and the flexibility to manage a fast‑paced environment while advancing Goodwill's mission of creating opportunities and strengthening the community.

Key Responsibilities

• Oversee all aspects of retail store operations to ensure efficient, safe, and profitable performance.
• Achieve revenue, expense, and profit objectives in alignment with the approved store budget.
• Recruit, train, supervise, and develop staff to meet production goals, merchandise standards, and customer service expectations.
• Ensure consistent compliance with all company policies, procedures, safety standards, and mission integration practices.
• Lead merchandising, production, checkout, and customer service functions to support a positive customer experience.
• Apply sound business judgment, leadership, and interpersonal skills to meet store performance standards.
• Monitor operational results and address opportunities for improvement.
• Maintain flexibility to work extended hours, including evenings, weekends, and holidays, as required by store operations.

Qualifications

• High school diploma or equivalent required.
• College degree preferred.
• Minimum of two (2) years of retail sales experience required.
• Minimum of one (1) year of management or supervisory experience required.
• Working knowledge of point‑of‑sale systems, donation systems, office computers, and telephones.
• Strong judgment, patience, and professionalism in high‑volume or stressful environments.
• Ability to follow oral and written instructions accurately.
• Basic understanding of business‑related math and financial concepts.
• Proven experience supervising and training staff in production, merchandising, checkout, and customer service.
• Physical capability to bend, stoop, reach, twist, push, pull, and lift items weighing up to 40 pounds.
• Ability to stand for extended periods and occasionally work in environments where temperatures and climate may fluctuate.

Why Goodwill?

• Mission-driven nonprofit organization
• Collaborative merchandising team
• Opportunity to impact multiple store locations across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition Reimbursement

Salary: $53500 per year