Retail Assistant Manager

Goodwill Industries of Southwest Florida; Town of Florida (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement plan

PTO & holidays

EAP

Employee discounts

Tuition reimbursement

Job summary

Goodwill Southwest Florida invites applications for a Retail Assistant Manager to support daily retail operations, drive store performance, and help achieve sales, expense, and profit goals while ensuring exceptional customer service and merchandising standards.

The role under the Store Manager involves supervising staff, training and coaching, and ensuring compliance with policies and equipment usage. Flexibility for long hours, evenings, weekends, and holidays is required.

Qualifications

• High school diploma or equivalent required.
• College degree preferred.
• Experience in retail leadership or supervisory role preferred.

Responsibilities

• Support Store Manager in achieving revenue, expense, and profit objectives.
• Supervise, train, and coach team members in production, merchandising, checkout, customer service, and mission integration.
• Ensure compliance with company policies, merchandise standards, and customer service expectations.
• Assist with daily store operations, including use of POS and donation systems.
• Lead by example in delivering excellent customer service and maintaining a positive work environment.
• Maintain flexibility to work long hours, evenings, weekends, and holidays.

Skills

Retail leadership

Customer service

Staff training

Budget awareness

Sales objectives

Education

High school diploma or equivalent

College degree preferred

Tools

POS systems

Donation systems

Job description

Job Title: Retail Assistant Manager

Location: 11601 Bonita Beach Road Southeast, Bonita Springs, FL 34135

Employment Type: Full-Time / Salary / Exempt

Goodwill Southwest Florida is seeking an Retail Assistant Manager to support daily retail operations and help drive strong store performance. Working under the guidance of the Store Manager, this role plays a key part in achieving sales, expense, and profit goals while ensuring excellent customer service, consistent merchandising standards, and effective staff training. The ideal candidate brings retail leadership experience, sound business judgment, and the flexibility to work varied schedules while supporting Goodwill's mission of creating opportunities and strengthening the community.

Key Responsibilities:

• Support the Store Manager in achieving revenue, expense, and profit objectives in alignment with the store budget.
• Supervise, train, and coach team members in production, merchandising, checkout, customer service, and mission integration.
• Ensure compliance with all company policies, procedures, merchandise standards, and customer service expectations.
• Assist with daily store operations, including use of point‑of‑sale systems, donation systems, and office equipment.
• Lead by example in delivering excellent customer service while maintaining a positive, productive work environment.
• Maintain flexibility to work long hours, evenings, weekends, and holidays as required by store operations.

Qualifications:

• High school diploma or equivalent required; college degree preferred.
• Minimum of two (2) years of retail sales experience required.
• Minimum of one (1) year of management or supervisory experience required.
• Ability to learn and correctly use point‑of‑sale systems, donation systems, and office computer, telephone, and related equipment.
• Strong interpersonal, leadership, and customer service skills with the ability to exercise good judgment in stressful situations.
• Ability to follow oral and written instructions and perform basic business‑related math.
• Physical ability to stand for extended periods and bend, stoop, reach, twist, push, pull, and lift up to 40 pounds.
• Willingness and ability to work indoors and occasionally outdoors in varying weather conditions.

Why Goodwill?

• Mission-driven nonprofit organization
• Collaborative leadership team
• Opportunity to impact and change lives across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition reimbursement