Retail Store Manager

Reebok; Somerville (MA); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

401(k) plan

Vision insurance

Descripción de la vacante

Reebok in Somerville, MA is seeking an experienced Store Manager to drive sales, lead a high-performance team, and ensure an outstanding customer experience. This role partners with district leadership to align store goals with brand standards and to implement omni-channel initiatives.

The candidate will coach staff, recruit and onboard associates, and enforce policies while maintaining a safe, welcoming store environment.

Formación

• High School Diploma or GED required.
• Minimum 2 years in a customer-focused retail environment.
• Minimum 2 years as store manager or supervisor/manager.
• Strong communication, relationship building and customer service experience.
• Experience driving sales targets and goals.
• Ability to stand, walk, lift and move up to 50 lbs. regularly.

Responsabilidades

• Partner with District managers on store goals and performance.
• Analyze results and use customer feedback to drive store improvement.
• Lead in-store omni-channel initiatives to optimize the customer experience.
• Meet sales forecast and conversion plan goals.
• Lead and coach store associates to create a high-performance culture.
• Recruit, onboard and develop store staff.
• Train staff on product stories and selling tools.
• Ensure compliance with policies and procedures.
• Create a safe and supportive environment for associates and customers.
• Coach associates on sales goals.
• Maintain compliant store operations and scheduling.
• Oversee stockroom, replenishment and inventory controls.
• Manage loss prevention and health and safety guidelines.
• Support brand vision and visual merchandising standards.
• Engage with customers to provide exceptional service.
• Drive customer-focused improvements across the store.

Conocimientos

Customer service

Retail management

Sales targets

Communication

Team leadership

Educación

High School Diploma or GED

Descripción del empleo

STORE LOCATION:

540 Assembly Row Suite 308

Sommerville, MA 02145

SALES

• Partner with District managers on accomplishing store goals and maximizing performance.
• Analyzes results and utilizes customer feedback to drive continuous store improvement.
• Optimizes the consumer experience by leading in-store omni channel initiatives.
• Drives and meets sales forecast and conversion plan goals.

LEADERSHIP

• Creates and leads a high-performance culture through coaching and setting clear expectations that align with Reebok's Brand values.
• Leads, recruits and onboards store associates.
• Trains store associates on product stories as well as key selling tools as a way to drive overall store performance.
• Ensures compliance with policies and procedures.
• Creates a supportive and safe working environment for all associates and customers.
• Coaches store associates on their sales goals.

STORE OPERATIONS

• Ensures compliance with established store policies, procedures, and initiatives.
• Manages store schedules and ensures compliance with guidelines and budgets.
• Manages stockroom and replenishment procedures. Ensures compliance with federal and state guidelines.
• Manages loss prevention as well as health and safety guidelines.

BRAND AMBASSADOR

• Creates an environment that drives the Brand strategy, purpose and values.
• Ensures visual merchandising and housekeeping standards are maintained consistently throughout the store.
• Welcomes and engages with customers in a timely manner.
• Provides exceptional customer service.
• Manages the customer experience and drives continuous improvement plans that ensure customer satisfaction.

Requirements

• High School Diploma or General Education Degree (GED)
• Minimum 2 years of experience working in a customer focused retail environment.
• Minimum 2 years as a store manager or in a supervisor/manager role.
• Strong communication, relationship building and customer service experience.
• Experiencing driving sales targets and goals.
• Ability to stand, walk, lift and move up to 50 lbs. on a frequent basis.

Benefits

• Competitive benefits package that includes medical, dental, 401k and vision.