Retail Store Manager

Sullivan Tire & Auto Service; Reading (MA); Presencial; USD 70.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance (Medical, Vision, and

Life and Disability Insurance

Paid Holidays, Personal Time, and Vac.

Discounted Services

Employee Owned! ESOP

Flexible Spending

401(k) with Company Match

Descripción de la vacante

Sullivan Tire & Auto Service in Reading, MA is seeking a Retail Store Manager to lead our busy store and deliver exceptional customer service while driving sales and profitability. You will work with management to improve efficiencies and ensure safety and policy compliance.

Responsibilities include coaching staff, recruiting and training, meeting sales targets, coordinating with marketing and distribution, and maintaining a clean, inviting showroom.

Formación

• Minimum of high school diploma with 3-5 years of industry/retail experience
• Valid Driver’s License
• ASE certification a plus
• Prior supervisory experience preferred

Responsabilidades

• Meet or exceed objectives in sales, units, profitability, and customer satisfaction for assigned store location.
• Lead, coach and direct staff to ensure optimal performance.
• Recruit, train, motivate, develop, and retain qualified employees.
• Deliver quality work on time to customers to ensure long term growth in sales and profits.
• Work with other departments to grow business and increase sales.
• Maintain a safe and clean store environment and follow procedures.
• Create a customer friendly environment with clean, welcoming showroom and lobby.
• Assumes other responsibilities as needed.

Conocimientos

Sales & service

Leadership

Conflict resolution

Automotive knowledge

Multi-tasking

Time management

Office software

Educación

High school diploma

ASE certification

Herramientas

VAST

Top Dog Solutions

Microsoft Office

In-house software

Descripción del empleo

Description

Pay Range: $1,350-$1,450/per week base. Opportunity to earn a bonus.

Sullivan Tire, an employee-owned company, is currently seeking a Retail Store Manager to join our team in Reading, MA. The Retail Store Manager manages the assigned store location to ensure optimal performance and profitability while delivering the highest quality of service and customer satisfaction to grow business and increase sales. The Retail Store Manager works closely with management to increase profitability through improved efficiencies and productivity levels. Adheres to internal controls, policies, and procedures.

Store Manager Major Responsibilities:

• Responsible for meeting or exceeding established objectives in the areas of sales, units, profitability, and employee and customer satisfaction for assigned store location. Utilizes all informational tools and software to control expenses and maintain optimal productivity and workflow levels.
• Lead, coach and direct staff to ensure optimal performance. Sets expectations and communicates regularly with staff on goals, customer satisfaction, safety, training while insuring that policies and procedures are followed.
• Recruit, train, motivate, develop, and retain qualified employees and have individuals working at high performing levels delivering quality service and customer satisfaction.
• Deliver quality work on time, every time to the customers to ensure long term growth in sales and profits.
• Work with other departments (marketing, distribution, corporate, etc.) to grow business and increase sales for your assigned store location.
• Maintain a safe and clean store environment. Follow all operation procedures to protect our assets (i.e. OSHA rules, hazardous waste, wearing safety glasses, and filing timely paperwork). Protect customers’ vehicles and their contents at all times.
• Create a customer friendly environment by adhering to all policies regarding personal appearance and shop cleanliness which includes but not limited to: Maintaining well lighted areas inside and outside the building, ensuring building has proper security system, maintaining a neat and clean waiting area, and creating and maintaining attractive showroom displays that will enhance the sales effort and serve as “show and tell aids”.
• Assumes other responsibilities as needed.

Requirements

Education/Experience:

• Minimum of high school diploma with 3-5 years of industry/retail experience
• Valid Driver’s License
• ASE certification a plus
• Prior supervisory experience preferred

Skills/Knowledge:

• Strong selling and customer service skills in a retail environment
• Demonstrated staff leadership, management and mentoring skills
• Conflict resolution skills
• Solid understanding of automotive tire and auto service industry
• Ability to multi-task in a fast-pace environment
• Strong time management skills
• Working knowledge of VAST, Top Dog Solutions, Microsoft Office, and our internal software applications

Benefits:

• Health Insurance- including Medical, Vision, and Dental
• Life and Disability Insurance
• Paid Holidays, Personal Time, and Vacation Time
• Discounted Services
• Employee Owned! ESOP - Employee Stock Ownership Plan
• Flexible Spending
• 401(k) with Company Match

EEO STATEMENT

Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Our company motto is “Treat everyone, customers, and fellow employees, as you would a member of your family" Come and join our family!