Retail Store Manager

Sullivan Tire And Auto Service; Reading (MA); On-site; USD 61,000 - 66,000; Full time

Benefits offered by this job

Health Insurance (Medical, Vision, and

Life and Disability Insurance

Paid Holidays, Personal Time, and VAC

Employee Owned! ESOP

Flexible Spending

401(k) with Company Match

Job summary

Sullivan Tire and Auto Service is seeking a Retail Store Manager for our Reading, MA location. You will lead store operations to maximize sales, profitability, and customer satisfaction while ensuring top-tier service and adherence to policies and procedures.

Qualifications include a high school diploma with 3–5 years in retail, along with supervisory experience; ASE certification is a plus. The role emphasizes leadership, coaching, and collaboration with other departments to grow the business.

Qualifications

• High school diploma required; 3–5 years of retail/industry experience.
• ASE certification a plus.
• Prior supervisory experience preferred.

Responsibilities

• Meet or exceed sales, profitability, and customer satisfaction targets.
• Lead, coach, and direct staff; set goals and monitor performance.
• Recruit, train, and retain qualified employees.
• Deliver quality work on time to drive growth.
• Collaborate with marketing, distribution, and corporate to grow business.
• Maintain a safe, clean store; protect assets and ensure OSHA compliance.
• Create a customer-friendly environment and maintain showroom displays.
• Assume additional responsibilities as needed.

Skills

Selling skills

Customer service

Staff leadership

Time management

Multi-tasking

Conflict resolution

Retail software

Education

High school diploma

ASE certification

Tools

VAST

Top Dog Solutions

Microsoft Office

Internal software

Job description

Description

Pay Range: $1,350-$1,450/per week base. Opportunity to earn a bonus.

Sullivan Tire, an employee-owned company, is currently seeking a Retail Store Manager to join our team in Reading, MA. The Retail Store Manager manages the assigned store location to ensure optimal performance and profitability while delivering the highest quality of service and customer satisfaction to grow business and increase sales. The Retail Store Manager works closely with management to increase profitability through improved efficiencies and productivity levels. Adheres to internal controls, policies, and procedures.

Store Manager Major Responsibilities

• Responsible for meeting or exceeding established objectives in the areas of sales, units, profitability, and employee and customer satisfaction for assigned store location. Utilizes all informational tools and software to control expenses and maintain optimal productivity and workflow levels.
• Lead, coach and direct staff to ensure optimal performance. Sets expectations and communicates regularly with staff on goals, customer satisfaction, safety, training while insuring that policies and procedures are followed.
• Recruit, train, motivate, develop, and retain qualified employees and have individuals working at high performing levels delivering quality service and customer satisfaction.
• Deliver quality work on time, every time to the customers to ensure long term growth in sales and profits.
• Work with other departments (marketing, distribution, corporate, etc.) to grow business and increase sales for your assigned store location.
• Maintain a safe and clean store environment. Follow all operation procedures to protect our assets (i.e. OSHA rules, hazardous waste, wearing safety glasses, and filing timely paperwork). Protect customers’ vehicles and their contents at all times.
• Create a customer friendly environment by adhering to all policies regarding personal appearance and shop cleanliness which includes but not limited to: Maintaining well lighted areas inside and outside the building, ensuring building has proper security system, maintaining a neat and clean waiting area, and creating and maintaining attractive showroom displays that will enhance the sales effort and serve as “show and tell aids”.
• Assumes other responsibilities as needed.

Requirements

Education/Experience:

• Minimum of high school diploma with 3-5 years of industry/retail experience
• Valid Driver’s License
• ASE certification a plus
• Prior supervisory experience preferred

Skills/Knowledge

• Strong selling and customer service skills in a retail environment
• Demonstrated staff leadership, management and mentoring skills
• Conflict resolution skills
• Solid understanding of automotive tire and auto service industry
• Ability to multi-task in a fast-pace environment
• Strong time management skills
• Working knowledge of VAST, Top Dog Solutions, Microsoft Office, and our internal software applications

Benefits

• Health Insurance- including Medical, Vision, and Dental
• Life and Disability Insurance
• Paid Holidays, Personal Time, and Vacation Time
• Discounted Services
• Employee Owned! ESOP - Employee Stock Ownership Plan
• Flexible Spending
• 401(k) with Company Match

EEO STATEMENT

Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Our company motto is “Treat everyone, customers, and fellow employees, as you would a member of your family." Come and join our family!