Commercial Assistant Store Manager

Sullivan Tire And Auto Service; Plymouth (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Paid Holidays

Employee Stock Ownership Plan

401(k) with Company Match

Tuition Reimbursement

Discounted Services

Job summary

Sullivan Tire And Auto Service is seeking a Commercial Assistant Store Manager to support sales, administration, and customer relations in a fast-paced auto service environment. You will assist the Store Manager, handle inquiries, and help optimize workflow to boost profitability and service levels.

The role requires a high school diploma with 3-5 years industry experience, strong customer service, and proficiency with Maddenco and MS Office.

Qualifications

• Strong customer service in a commercial environment.
• Conflict resolution skills.
• Solid understanding of automotive tire and auto service industry.
• Ability to multi-task in a fast-paced environment.
• Strong time management skills.
• Working knowledge of Maddenco, Microsoft Office, and internal software.
• Team player.

Responsibilities

• Assist in all sales and administration to maximize sales, income and customer contact goals.
• Answer phone, provide product information, schedule appointments, assist with tire/service needs.
• Manage customer relationships and liaison between technicians and customers.
• Speak with customers to accept service for work and generate estimates.
• Explain options clearly and discuss benefits of parts, services and warranties.
• Conduct post repair follow-up and resolve complaints.
• Maintain paperwork and inventory records; record purchases and orders.
• Follow POS daily procedures and ensure security of assets.

Skills

Strong customer service

Conflict resolution

Automotive tire knowledge

Multi-tasking

Time management

Maddenco

Microsoft Office

Education

High school diploma + 3-5 years experience

Tools

Maddenco

Microsoft Office

Internal software

Job description

Description

Sullivan Tire, an employee-owned company, is seeking a Commercial Assistant Store Manager. This position will manage customer relationships and assist with production workflow to maximize sales, income and customer contact goals while delivering the highest quality of service and customer satisfaction. Works closely with management to increase profitability through improved efficiencies and productivity levels. Adheres to internal controls, policies, and procedures.

Responsibilities

• Assist in all aspects of sales and administration in an effort to maximize all sales, income, and customer contact goals. Use informational tools and assist Store Manager to ensure optimal productivity and workflow efficiency.


• Answer telephone to provide customers with product information, schedule appointments, and assist customers with their tire and service needs.


• Manage customer relationships and serve as a liaison between technicians and customers.


• Speak with customers to accept service for work.


• Generate estimates. Fully and knowledgably explain the benefits and features of all options available to the customer when suggesting the purchase of parts, services, and warranties.


• Conduct post repair follow-up and resolve any customer complaints.


• Educate all customers through the practices of Sullivan Shamrock Service of the value of doing business with Sullivan Tire.


• Adhere to all safety rules and regulations at all times.


• Maintain proper paperwork for all daily operations including:


• Properly complete sales and inventory transactions on computer system.


• Maintain accurate inventory records through computer system. Properly receive inventory and re-bill tires and parts received on a daily basis.


• Be proficient in all aspects of customer billing and credit authorization procedures being particularly careful to protect Company assets and the privacy of every customer.


• Properly record purchases and purchase orders.


• Follow all POS “start-day/end-day” procedures as well as recordkeeping and bank deposit systems.


• Assume other responsibilities as needed.

Education/Experience

Minimum of high school diploma with 3-5 years of industry/commercial experience.

Skills/Knowledge

• Strong customer service skills in a commercial environment


• Conflict resolution skills


• Solid understanding of automotive tire and auto service industry


• Ability to multi-task in a fast-paced environment


• Strong time management skills


• Working knowledge of Maddenco, Microsoft Office, and our internal software applications


• Team player

Benefits

• Health Insurance- including Medical, Vision, and Dental


• Life and Disability Insurance


• Paid Holidays, Personal Time, and Vacation Time


• Discounted Services


• Employee Stock Ownership Plan-Retirement Plan


• Flexible Spending


• 401(k) with Company Match


• Tuition Reimbursement

EEO Statement

Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Our company motto is “Treat everyone, customers, and fellow employees, as you would a family member.” Come and join our family!