Store Manager

BIG O TIRES - PHOENIX (75TH); Phoenix (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Advancement opportunities

Paid time off

Bonus based on performance

Competitive salary

Employee discounts

Job summary

Big O Tires in Phoenix is seeking an Automotive Store Manager to direct daily store operations and lead a team toward achieving company goals. You will maximize profitability, coach staff, and ensure outstanding customer service on the sales floor.

You will inspire, motivate, and develop the entire store team, implementing business strategies and maintaining high standards for merchandising, safety, and operations.

Qualifications

• Experience managing a sales team with P&L responsibilities.
• Automotive industry experience preferred.
• English fluency; Spanish is a plus.
• Ability to read safety rules, operating and maintenance instructions.

Responsibilities

• Hires, trains, assigns duties and schedules staff per policy.
• Drives sales and profitability to meet budgeted goals.
• Identifies opportunities to grow the business and improve profitability.
• Monitors KPI targets and sets performance expectations.
• Manages payroll and controllable expenses on the P&L.
• Engages customers and leads the store team to deliver service.
• Maintains store cleanliness and adherence to standards.
• Provides regular feedback to employees.
• Prepares work orders and health checks for completion.
• Ensures OSHA and environmental compliance.

Skills

Management experience

Auto industry experience

English proficiency

Reading & comprehension

Customer & team communication

Valid driver’s license

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Bonus based on performance
• Competitive salary
• Employee discounts

At Big O Tires, we strive to be the preferred tire and auto service retailer in every community while making Big O Tires a great place to work. We offer affordable benefits, profit sharing bonuses, paid time off, a family oriented work environment, and all you need to be successful.

POSITION SUMMARY

As an Automotive Store Manager for Big O Tires, you will direct and manage the overall daily operations of the retail store in accordance with identified company goals to obtain optimum efficiency, economy of operations, and maximize profit. The Store Manager drives sales growth as the leader of the customer experience on the sales floor.

You will have the great responsibility to inspire, motivate, lead and develop an entire store team. You will provide leadership and direction to the store staff and successfully champion business strategies, vision and values.

The Store Manager will maximize store profitability by controlling expenses, protecting company assets, and by ensuring that store standards and processes for customer care, merchandising and operations are consistent and well executed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Hires, trains, assigns duties and schedules work hours, monitors and evaluates job performance, disciplines, and terminates employees in accordance with company procedures and policies
• Demonstrates leadership in driving sales and profitability by achieving or exceeding all established store budgeted financial goals
• Looks for opportunities to grow the business and improve profitability
• Understands the impact surrounding KPI's and level sets employee expectations to achieve positive results
• Maintains payroll and controllable expenses on P&L
• Personally demonstrates high level of customer engagement and sets expectations for team
• Ensures company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap and hospitality area
• Provides clear and consistent feedback to employees on a regular basis
• Prepare and inspect work orders, VIP Checklist and Vehicle Inspection Form (Health Check) for completeness
• Ensure compliance with OSHA and Federal and State Environmental regulations

QUALIFICATIONS

• Experience in a management capacity where managing team sales and bottom-line performance is a must
• Automotive industry experience
• Can speak, read and write English. Spanish speaking is a plus
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to speak effectively before customers and employees
• Valid driver's license

We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion or national origin. We are committed to building a culturally diverse faculty.