Retail Assistant Manager

Goodwill Southwest Florida; Port Charlotte (FL); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

403(b) retirement plan

Paid time off (PTO) and holidays

Employee Assistance Program

Employee discounts

Tuition reimbursement

Job summary

Goodwill Southwest Florida is seeking a Retail Assistant Manager to support daily store operations and drive strong performance at our Port Charlotte location. This role reports to the Store Manager and is integral to achieving sales, expense, and profit goals while maintaining outstanding customer service and merchandising standards.

The ideal candidate will have retail leadership experience, strong business judgment, and the flexibility to work varied schedules.

Qualifications

• High school diploma or equivalent is required; college degree is preferred.
• Minimum two years of retail sales experience.
• Minimum one year of management or supervisory experience.
• Ability to learn and use POS and donation systems and related equipment.
• Strong interpersonal and leadership skills; good judgment in stressful situations.
• Physical ability to stand for extended periods and lift up to 40 pounds.
• Willingness to work indoors and outdoors in varying weather.

Responsibilities

• Support the Store Manager in revenue, expense, and profit objectives in alignment with the store budget.
• Supervise, train, and coach team members in production, merchandising, checkout, customer service, and mission integration.
• Ensure compliance with all company policies, procedures, merchandise standards, and customer service expectations.
• Assist with daily store operations, including use of point‑of‑sale systems, donation systems, and office equipment.
• Lead by example in delivering excellent customer service while maintaining a positive, productive work environment.
• Maintain flexibility to work long hours, evenings, weekends, and holidays as required by store operations.

Skills

Retail leadership

Customer service

Team supervision

Interpersonal skills

Education

High school diploma or equivalent

College degree preferred

Tools

POS systems

Donation systems

Office equipment

Job description

Job Title: Retail Assistant Manager

Location: 24123 Peachland Blvd, Port Charlotte, FL 33954

Employment Type: Full-Time, Salary

Goodwill Southwest Florida is seeking an Retail Assistant Manager to support daily retail operations and help drive strong store performance. Working under the guidance of the Store Manager, this role plays a key part in achieving sales, expense, and profit goals while ensuring excellent customer service, consistent merchandising standards, and effective staff training. The ideal candidate brings retail leadership experience, sound business judgment, and the flexibility to work varied schedules while supporting Goodwill's mission of creating opportunities and strengthening the community.

Key Responsibilities

• Support the Store Manager in achieving revenue, expense, and profit objectives in alignment with the store budget.
• Supervise, train, and coach team members in production, merchandising, checkout, customer service, and mission integration.
• Ensure compliance with all company policies, procedures, merchandise standards, and customer service expectations.
• Assist with daily store operations, including use of point‑of‑sale systems, donation systems, and office equipment.
• Lead by example in delivering excellent customer service while maintaining a positive, productive work environment.
• Maintain flexibility to work long hours, evenings, weekends, and holidays as required by store operations.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Minimum of two (2) years of retail sales experience required.
• Minimum of one (1) year of management or supervisory experience required.
• Ability to learn and correctly use point‑of‑sale systems, donation systems, and office computer, telephone, and related equipment.
• Strong interpersonal, leadership, and customer service skills with the ability to exercise good judgment in stressful situations.
• Ability to follow oral and written instructions and perform basic business‑related math.
• Physical ability to stand for extended periods and bend, stoop, reach, twist, push, pull, and lift up to 40 pounds.
• Willingness and ability to work indoors and occasionally outdoors in varying weather conditions.

Why Goodwill?

• Mission-driven nonprofit organization
• Collaborative leadership team
• Opportunity to impact and change lives across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition reimbursement

Salary: $48000 per year