Retail Store Manager

Spill The Tea Sis Apothecary; Northampton (MA); On-site; USD 46,000 - 56,000; Full time

Job summary

An established industry player is looking for a passionate Store Manager to lead a dynamic team in a vibrant gift and metaphysical shop. This role involves overseeing daily operations, driving sales, and creating a welcoming environment for customers. The ideal candidate will have strong leadership skills and a proven sales background, with a passion for unique handmade products and customer engagement. Join a family-owned business that values exceptional service and offers opportunities for growth and development. If you’re ready to inspire others and make a meaningful impact, this is the perfect opportunity for you.

Qualifications

• Proven track record in retail management and sales.
• Strong interpersonal skills and ability to lead a team.

Responsibilities

• Lead the sales team to achieve sales goals and provide excellent customer service.
• Train and develop employees while maintaining store presentation.

Skills

Sales Experience

Leadership Skills

Customer Service Skills

Multitasking

Communication Skills

Education

Retail Management Experience

Tools

POS Systems (Square & Shopify)

Job description

Job Title: Store Manager – Gift & Metaphysical Shop

Location: Northampton, MA

Job Type: Full-time

Salary: $46,000 - $56,000 depending on experience

About Us:

We are an award-winning family-owned gift and metaphysical shop known for our excellent customer service, unique handmade products, and immersive in-store experience. Our goal is to create a welcoming environment where customers can find meaningful gifts & connect to spiritual practice.

Job Overview:

We are seeking a passionate and results-driven Store Manager to oversee daily operations, drive sales, and maintain an exceptional customer experience. The ideal candidate has strong leadership and people skills, is goal-oriented, and is eager to inspire both customers and team members. Knowledge of crystals and metaphysical practices is a plus but not required. Sales experience & ability to stay focused on sales goals while maintaining your other duties is a MUST. We are negotiable to monthly bonuses based on sales performance.

Key Responsibilities:

1. Lead and motivate the sales team to achieve and exceed sales goals.
2. Provide outstanding customer service and create a welcoming shopping experience.
3. Train, coach, and develop employees to enhance selling skills and product knowledge.
4. Maintain store presentation and cleanliness to uphold brand standards.
5. Monitor inventory levels and coordinate with the owner on stock replenishment.
6. Process transactions accurately and efficiently using the POS system (Square & Shopify).
7. Plan and implement sales strategies to increase revenue and customer engagement.
8. Handle customer inquiries, feedback, and resolve any customer service issues.
9. Oversee daily store operations, including opening and closing procedures.
10. Assist Social Media Manager with social media engagement and promotions to drive store traffic.

Qualifications:

1. Previous retail management or supervisory experience required.
2. Strong sales and customer service skills with a proven track record of achieving sales goals.
3. Excellent leadership, communication, and interpersonal skills.
4. Ability to multitask and thrive in a fast-paced retail environment.
5. Passion for handmade gifts and a genuine interest in providing a great in-store experience.
6. Familiarity with crystals and metaphysical practices is a plus but not required.
7. Proficiency with POS systems and basic inventory management.
8. Availability to work flexible hours, including weekends and holidays.

If you are a dedicated retail professional with a passion for sales, people, and creating a memorable customer experience, we would love to hear from you! Apply today by submitting your resume and a brief cover letter explaining why you’re the perfect fit for this role.