Retail Store Manager

Charter Communications; Burlington (NC); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Comprehensive pay and benefits package

Career development opportunities

Collaborative team environment

Job summary

Charter Communications is seeking a Retail Store Manager in Burlington, NC. This role involves inspiring and developing the sales team, ensuring store success through customer relationships, and supporting an incentive-based culture.

The ideal candidate has 3-5 years of sales and customer service experience, and proficiency in software like Excel, Word, and PowerPoint. You'll enjoy a comprehensive pay and benefits package in a collaborative environment.

Qualifications

• 3-5 years of sales and customer service experience.
• Experience working in a retail store environment.
• High comfort level with personal technology.

Responsibilities

• Inspire and develop your team to exceed goals.
• Build customer relationships and ensure store success.
• Support the team with coaching and development.

Skills

Sales experience

Customer service experience

Intermediate software knowledge

Team leadership

Education

Bachelor's Degree or equivalent work experience

Tools

Excel

Word

PowerPoint

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you ready to empower a team to exceed goals, showing a keen interest in their development and professional growth? If so, then a Retail Store Manager position at Spectrum may be right for you.

Our Retail Sales team powers more than 700 store locations that serve our communities and customers. We support them by offering state‑of‑the‑art solutions including Spectrum Internet, Mobile, TV and Voice.

As a Retail Store Manager you can expect to inspire your team, sharing your subject‑matter expertise while cultivating creativity within an incentive based work environment. Your efforts will positively impact your community by expanding customer access to Spectrum's leading services.

WHAT OUR RETAIL STORE MANAGERS ENJOY MOST

• Collaborating with peers to build high performing teams through best practice sharing.
• Coaching and developing sales reps to reach their personal and professional goals.
• Ensuring store success by building positive customer relationships while utilizing probing techniques to overcome obstacles.
• Communicating with customers in a retail setting, delivering a positive company image while exceeding operational metrics.

You will be supported by experienced territory management, a performance‑driven culture, training, and career development opportunities. This team is collaborative and actively building each other up and celebrating each‑others' successes.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: 3-5 years of sales and customer service experience
  • Working inside a retail store environment
  • High level of comfort with personal technology
• Technical skills: Intermediate knowledge of software programs, including Excel, Word, and PowerPoint.
• Abilities: Lift up to 35 lbs. and stand for prolonged periods of time.
• Schedule: Travel and flexibility to support store hours as business needs dictate.

Preferred Qualifications

• Education: Bachelor's Degree or equivalent work experience
• Management experience - 1+ years
• Telecommunications/wireless experience - 1-3 years

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.