Retail Store Manager

Charter Communications; Defiance (OH); On-site; USD 57,400 - 95,000; Full time

Job summary

Charter Communications seeks a Retail Store Manager in Defiance, Ohio, to lead a motivated sales team. In this role, you will inspire and coach your team, enhancing their development while ensuring customer satisfaction and operational excellence.

The ideal candidate possesses 3-5 years of sales/customer service experience, with at least 1 year in a management role. A Bachelor’s degree is preferred. Enjoy a competitive salary range of $57,400 to $95,000 plus commissions.

Qualifications

• 3-5 years of sales and customer service experience.
• Management experience of at least 1 year preferred.
• Telecommunications/wireless experience of 1-3 years is a plus.

Responsibilities

• Inspire and develop a high-performing sales team.
• Ensure store success through customer relationship building.
• Use probing techniques to overcome obstacles in sales.

Skills

Sales experience

Customer service

Personal technology

Coaching

Education

Bachelor's Degree or equivalent work experience

Tools

Excel

Word

PowerPoint

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you ready to empower a team to exceed goals, showing a keen interest in their development and professional growth? If so, then a Retail Store Manager position at Spectrum may be right for you.

Our Retail Sales team powers more than 700 store locations that serve our communities and customers. We support them by offering state‑of‑the‑art solutions including Spectrum Internet, Mobile, TV and Voice.

As a Retail Store Manager you can expect to inspire your team, sharing your subject‑matter expertise while cultivating creativity within an incentive‑based work environment. Your efforts will positively impact your community by expanding customer access to Spectrum's leading services.

WHAT OUR RETAIL STORE MANAGERS ENJOY MOST

• Collaborating with peers to build high performing teams through best practice sharing.
• Coaching and developing sales reps to reach their personal and professional goals.
• Ensuring store success by building positive customer relationships while utilizing probing techniques to overcome obstacles.
• Communicating with customers in a retail setting, delivering a positive company image while exceeding operational metrics.

You will be supported by experienced territory management, a performance‑driven culture, training, and career development opportunities. This team is collaborative and actively building each other up and celebrating each‑others' successes.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: 3-5 years of sales and customer service experience
  • Working inside a retail store environment
  • High level of comfort with personal technology
• Technical skills: Intermediate knowledge of software programs, including Excel, Word, and PowerPoint.
• Abilities: Lift up to 35 lbs. and stand for prolonged periods of time.
• Schedule: Travel and flexibility to support store hours as business needs dictate.

Preferred Qualifications

• Education: Bachelor's Degree or equivalent work experience
• Management experience - 1+ years
• Telecommunications/wireless experience - 1-3 years

The base pay for this position generally is between $57,400.00 and $95,000.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive‑based compensation such as bonuses.

In addition, this position has a commission earnings target starting at $11,000.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.