Retail Store Manager

Spectrum; Williamstown (OH); On-site; USD 57,400 - 95,000; Full time

Job summary

Spectrum is hiring a Retail Store Manager to lead store operations and sales performance across our Spectrum brand. You will coach sales reps, develop teams, and maintain a positive customer experience while driving metrics and profitability.

Ideal candidates bring 3–5 years of retail sales experience, comfort with technology, and the ability to travel as needed to support store hours. Spectrum offers competitive pay and growth opportunities.

Qualifications

• 3–5 years of sales and customer service experience in retail store environments.
• Intermediate knowledge of Excel, Word, and PowerPoint.

Responsibilities

• Coach and develop sales reps to reach personal and professional goals.
• Collaborate with peers to build high performing teams through best‑practice sharing.
• Build positive customer relationships while using probing techniques to overcome obstacles.
• Communicate with customers in a retail setting and exceed operational metrics.

Skills

Sales experience

Customer service

Tech-savvy

Mobility

Education

Bachelor’s Degree or equivalent

Tools

Excel

Word

PowerPoint

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. If you are ready to empower a team to exceed goals and foster professional growth, consider the Retail Store Manager position at Spectrum.

Our retail sales team powers more than 700 store locations that serve our communities and customers. We support them by offering state‑of‑the‑art solutions including Spectrum Internet®, mobile, TV and voice.

What Our Retail Store Managers Enjoy Most

• Collaborating with peers to build high performing teams through best‑practice sharing.
• Coaching and developing sales reps to reach their personal and professional goals.
• Ensuring store success by building positive customer relationships while utilizing probing techniques to overcome obstacles.
• Communicating with customers in a retail setting, delivering a positive company image while exceeding operational metrics.

You will be supported by experienced territory management, a performance‑driven culture, training, and career development opportunities. This team is collaborative and actively builds each other up and celebrates eachothers’ successes.

Required Qualifications

What you’ll bring to Spectrum

• Experience: 3–5 years of sales and customer service experience, working inside a retail store environment, high level of comfort with personal technology.
• Technical skills: Intermediate knowledge of software programs, including Excel, Word, and PowerPoint.
• Abilities: Lift up to 35 lbs. and stand for prolonged periods of time.
• Schedule: Travel and flexibility to support store hours as business needs dictate.

Preferred Qualifications

• Education: Bachelor’s Degree or equivalent work experience.
• Management experience: 1+ years.
• Telecommunications/wireless experience: 1–3 years.

The base pay for this position generally ranges from $57,400.00 to $95,000.00. The actual compensation offered will consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and, for some positions, additional incentive‑based compensation such as bonuses may be available.

In addition, this position has a commission earnings target starting at $11,000.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members.

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

We comply with the Equal Employment Opportunity principles and provide reasonable accommodations for qualified applicants with disabilities.