Retail Store Manager

Charter Communications; Hueytown (AL); On-site; USD 45,000 - 65,000; Full time

Job summary

Charter Communications, operating Spectrum retail stores, seeks a Retail Store Manager who can lead a team, drive sales, and deliver outstanding customer service in a fast-paced environment.

In this role you will coach associates, manage store operations, and partner with regional teams to meet targets while adhering to corporate policies and safety standards.

Qualifications

• 3-5 years of sales and customer service experience.
• Working inside a retail store environment.
• High level of comfort with personal technology.
• Intermediate knowledge of software programs, including Excel, Word, and PowerPoint.
• Lift up to 35 lbs. and stand for prolonged periods of time.
• Travel and flexibility to support store hours as business needs dictate.

Responsibilities

• Inspire and coach the sales team to achieve goals and deliver excellent service.
• Build positive customer relationships while meeting store metrics.
• Collaborate with peers to create high-performing teams and share best practices.
• Ensure smooth store operations, reinforce company image, and manage daily activities.

Skills

Sales and customer service experience

Comfort with personal technology

Education

Bachelor's degree or equivalent

Telecommunications/wireless experience

Tools

Excel

Word

PowerPoint

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you ready to empower a team to exceed goals, showing a keen interest in their development and professional growth? If so, then a Retail Store Manager position at Spectrum may be right for you.

Our Retail Sales team powers more than 700 store locations that serv e our communities and customers. We support them by offering state-of-the art solutions including Spectrum Internet, m obile, TV and v oice.

As a Retail Store Manager you can expect to inspire your team, sharing your subject‑matter expertise while cultivating creativity within an incentive based work environment. Your efforts will positively impact your community by expanding customer access to Spectrum's leading services.

WHAT OUR RETAIL STORE MANAGERS ENJOY MOST

• Collaborating with peers to build high preforming teams through best practice sharing.
• Coaching and developing sales reps to reach their personal and professional goals.
• Ensuring store success by building positive customer relationships while utilizing probing techniques to overcome obstacles.
• Communicating with customers in a retail setting, delivering a positive company image while exceeding operational metrics.

You will be supported by experienced territory management, a performance‑driven culture, training, and career development opportunities. This team is collaborative and actively building each other up and celebrating each‑others' successes.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: 3-5 years of sales and customer service experience
  • Working inside a retail store environment
  • High level of comfort with personal technology
• Technical skills: Intermediate knowledge of software programs, including Excel, Word, and PowerPoint
• Abilities: Lift up to 35 lbs. and stand for prolonged periods of time
• Schedule: Travel and flexibility to support store hours as business needs dictate

Preferred Qualifications

• Education: Bachelor's Degree or equivalent work experience
• Management experience - 1+ years
• Telecommunications/wireless experience - 1-3 years

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well‑being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping your customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members.

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.