Retail Store Management Trainee - 3284

FirstCash, Inc.; Midfield (AL); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Supplemental options

401k program

Earned Wage Access

Job summary

FirstCash, Inc. is seeking a Store Manager Trainee with at least six months of Store Management experience to join our retail team.

You will partner with the Store Manager to lead staff, drive sales, and maintain excellent customer relations while promoting a positive store environment. You will analyze store financial statements, support asset protection, recruit and retain top talent, and manage daily operations across diverse merchandise.

Qualifications

• Minimum of 1 year retail management experience.
• Ability to supervise others and lead a team.
• Cash handling experience required.
• Strong customer service and communication skills.
• Analytical mindset and attention to detail.
• Ability to multi-task in a fast-paced environment.
• Flexible retail schedule including weekends and holidays.

Responsibilities

• Lead day-to-day store operations in partnership with Store Manager.
• Promote a positive, productive environment and develop store staff.
• Recruit and retain top talent and manage customer relations and satisfaction.
• Analyze store financial statements and drive profitability.
• Ensure asset protection and adherence to company standards.
• Open/close the store, manage cash drawers, and safeguard assets.
• Communicate store goals and product knowledge to the team.

Skills

Retail management experience

Supervise others

Cash handling

Customer service

Analytical skills

Detail-oriented

Multi-tasking

Flexible schedule

Education

High School Diploma / GED

Tools

POS systems

Office equipment

Job description

Retail Store Management Trainee

$19.50 to $23.00 per hour

This role is designed for external retail assistant managers and store managers interested in fast-tracking into a Store Management position. Requires a minimum of 1 year retail management experience. Our retail sales associates can earn up to 8% on transactions, which could average an additional $6.65 per hour on top of your hourly rate.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Our Earned Wage Access program is available to all employees on the second (2nd) day of employment. Employees have access to withdraw (up to) 50% of the wages earned up to seven times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation: Employees are granted one week of paid vacation after completing six months of active, full‑time service. Eligible employees are provided an additional week (40 hours) of vacation after completing one year of active employment and two weeks (80 hours) of vacation on each anniversary date thereafter (if applicable, the PTO/Vacation grant is adjusted in accordance with state/local municipality requirements). One additional 2 weeks after five years.
• Sick/Personal: Eligible employees are granted 8 hours (after 6 months of employment) to be used before their first anniversary and granted 16 hours each anniversary thereafter (years 2-5). 24 hours after five years.
• Employee discounts are available to all employees on the first day of active employment.
• Tuition Reimbursement with FirstCash Education (allowing up to $2,000 per year) is available to full‑time employees who meet the minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks.
• Auto‑enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Position Summary

We are seeking a Store Manager Trainee with a minimum of six months of Store Management experience. The Store Manager Trainee is accountable for day‑to‑day operations and promoting a positive, productive environment. The role partners with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals, and manage customer relations and satisfaction.

Alongside the Store Manager, this position analyzes store financial statements to ensure financial goals are met. You will be required to commit to the company's asset protection program, promote our business, and target new customer acquisitions. All employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and much more.

This position offers an hourly wage, PLUS Store Manager Trainees earn commission based on productivity and a bonus based on store performance! The actual pay of a successful Store Manager Trainee will be based on various factors, such as work location, qualifications, and experience.

Responsibilities

• Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers so their development meets the prescribed FirstCash standards.
• Recruit top talent by sourcing candidates through company‑prescribed channels.
• Open and close the store, including but not limited to counting cash drawers and merchandise, and ensuring all procedures are followed to ensure the protection of assets.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, which include inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
• Evaluate the store's financial statements and drive profitability through communication and goal‑setting.
• Ensure that operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete the assigned tasks and training for self‑development as requested.
• Communicate clearly with employees to ensure that they understand the store’s mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• The Assistant Store Manager acts as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

Minimum Requirements & Qualifications

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods of time (standing, stooping, walking, climbing, pushing, pulling, and lifting).
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and to become firearms certified.
• Employees may be asked to assist a customer on the exterior of the building or retrieve products stored in exterior storage buildings or other areas.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Should be able to work in multiple locations, as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Store Manager Trainee will work 45+ hours a week. Hours worked are based on the needs of the business and are not guaranteed.
• Computer literate and able to operate POS systems and common office machines.
• Ability to multi‑task in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Analytical skills.
• Cash handling experience is required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Bilingual applicants are encouraged to apply!

Commission Plan Information

The employee commission incentive plan is proprietary to FirstCash. Store Manager Trainee’s have the potential to earn 2-8% commission, based on the gross profit of their personal performance. Applicants are provided with more details regarding the commission incentive plan during the interview process.

Equal Opportunity Employer

FirstCash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of FirstCash to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstCash will provide reasonable accommodations for qualified individuals with disabilities.

Payrates will not be below any applicable local minimum wage requirements.