Retail Store Leader & Team Growth Coach

The Brand House Collective; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

The Brand House Collective is seeking a Store Manager in Phoenix to oversee all areas of store operations, including service focus and merchandising. The role drives business results through coaching the store team, improving customer service, sales and profit growth, expense control, and promotional execution.

Success requires high communication, efficiency and a strong drive for results, with leadership of staff and a focus on creating a positive, engaging shopping environment for customers

Qualifications

• College preferred or 1-3 years management experience in a retail environment preferred.
• Energetic, results oriented and competitive with a drive to succeed.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to effectively communicate both written and verbally.
• A valid driver’s license.
• Proficient in Microsoft Office.

Responsibilities

• Leads, supports and values Customer Service in both the in store and online shopping experience.
• Ensures every employee greets customers with enthusiasm and maintains a positive, can do attitude at all times.
• Proactively engages with customers, reads cues and responds appropriately.
• Educates each customer on current promotions and merchandise assortment to support buying decisions.
• Makes suggestions to build the customer’s basket that compliments the customer’s choices.
• Understands and supports a caring, fun, and engaging work environment for the team and great shopping experience for the customers.
• Supports the company’s branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal.
• Understands performance targets and monitors achievement of benchmarks and goals.
• Uses objective business analysis to evaluate business choices.
• Observes trends and patterns to determine root causes of problems and identify solutions.
• Responsible for networking and recruiting within the market to ensure the store has appropriate staffing levels to support the business and accountable for making sound hiring decisions within the store.
• Builds high performing teams that can accomplish company goals, initiatives, and priorities, and builds and sustains productive relationships across the area or district and the industry.
• Creates an atmosphere where all team members are held accountable for both individual and team performance.
• Models the way, protects company branding at all times and ensures all team members are treated in a respectful and professional manner.
• Ensures that strategies, change initiatives, and business opportunities are communicated in compelling ways to their store team and supervisor.
• Communicates clearly and objectively in ways that build commitment and demonstrate support for company initiatives.
• Identifies store opportunities that are consistent with company strategies and takes action to address these opportunities.
• Ensures that desired changes in initiatives and direction are implemented appropriately and timely in order to drive results.
• Travel occasionally to the other store locations and the Sales Support Center for meetings.
• Champions and demonstrates a commitment to Kirkland’s values.
• May perform other duties as necessary.

Skills

Customer service

Communication

Leadership

Staffing

Team leadership

Result driven

Energetic

Education

College preferred

Tools

Microsoft Office

Job description

The Brand House Collective is seeking a Store Manager in Phoenix to oversee all areas of store operations, including service focus and merchandising. The role drives business results through coaching the store team, improving customer service, sales and profit growth, expense control, and promotional execution.

Success requires high communication, efficiency and a strong drive for results, with leadership of staff and a focus on creating a positive, engaging shopping environment for customers