Retail Store Leader: Team Coaching & Customer Experience

AT&T inc.; Phoenix (AZ); On-site; USD 48,000 - 71,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement

Paid Time Off and Holidays

Paid Parental Leave

Disability Benefits

Life Insurance

Employee discounts

Job summary

AT&T inc. in Phoenix, AZ seeks an Assistant Retail Store Manager to partner with the store manager, oversee daily operations, merchandising, and product launches, and coach a team to hit sales and service goals.

You’ll provide customers with best-in-class service and gain leadership experience through training and on-the-job coaching, with strong pay and benefits. This role emphasizes problem solving, stakeholder collaboration and a strategic view to drive store performance.

Qualifications

• Three or more years of sales and/or customer experience in telecommunications or a related industry.
• Prior management experience
• Well-developed planning, analytical and problem-solving skills
• Familiarity with wireless terminology, industry trends and AT&T mobility systems
• The ability to collaborate with key stakeholders on initiatives beyond store walls

Responsibilities

• Oversee daily operation of a retail store in partnership with the store manager.
• Assist with merchandising and product launches to meet sales objectives.
• Lead and coach a team of retail sales consultants to achieve sales and service goals.
• Conduct outreach and promotional activities, including off-site events as needed.

Skills

Excellent communication

Leadership

Sales experience

Management experience

Planning

Analytical skills

Problem solving

Wireless terminology familiarity

Stakeholder collaboration

Job description

AT&T inc. in Phoenix, AZ seeks an Assistant Retail Store Manager to partner with the store manager, oversee daily operations, merchandising, and product launches, and coach a team to hit sales and service goals.

You’ll provide customers with best-in-class service and gain leadership experience through training and on-the-job coaching, with strong pay and benefits. This role emphasizes problem solving, stakeholder collaboration and a strategic view to drive store performance.