Retail Store Leader & Performance Coach

T-Mobile; Jamestown (AR); On-site; USD 58,000 - 101,000; Full time

Job summary

T-Mobile USA, Inc. seeks a store leader to support management, coach a retail team, and drive customer-focused sales outcomes.

You will guide staff through training, product knowledge, and operational procedures, maintaining store standards and delivering exceptional in-store experiences that help meet targets and improve customer satisfaction. Responsibilities emphasize coaching, teamwork, and process discipline, with focus on cost control, merchandising, and effective leadership practices to

Qualifications

• High School Diploma/GED is required
• 1 year customer service and/or sales experience in a retail environment is preferred

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a store leader to support management, coach a retail team, and drive customer-focused sales outcomes.

You will guide staff through training, product knowledge, and operational procedures, maintaining store standards and delivering exceptional in-store experiences that help meet targets and improve customer satisfaction. Responsibilities emphasize coaching, teamwork, and process discipline, with focus on cost control, merchandising, and effective leadership practices to