Retail Store Leader: Talent & Performance Coach

Citi Trends; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid vacation

401(k) plan

Paid training

Growth opportunities

Job summary

Citi Trends is hiring an Assistant Store Manager to support daily store operations, lead a sales-driven team, and drive staffing efforts in Columbus. You will partner with the Store Manager to meet sales goals, maintain customer experience standards, and oversee onboarding and development of associates.

You’ll be responsible for coaching staff, scheduling, inventory controls, and ensuring compliance with company policies while delivering outstanding service in a fast-paced retail environment.

Qualifications

• 2–4 years of experience as an Assistant Manager or similar retail leadership role.
• 3–5 years of overall retail experience preferred.
• Strong communication, organizational, and people leadership skills.
• Ability to work a flexible schedule, including nights and weekends.

Responsibilities

• Support daily store operations to ensure sales goals, customer experience standards, and operational expectations are consistently met.
• Monitor sales activity and provide guidance to associates to deliver excellent customer service.
• Assist with inventory control, inventory transactions, and shrink prevention efforts.
• Ensure compliance with Citi Trends policies, procedures, and operational standards.
• Supervise and support store associates in sales, inventory, cash handling, and customer service.
• Assist the Store Manager with hiring and recruiting activities, including candidate screening, interviews, onboarding, and training support.
• Help maintain appropriate staffing levels by supporting recruiting efforts and employee retention.
• Provide ongoing coaching, feedback, and performance support to associates.
• Maintain a safe, organized, and customer-focused store environment.
• Reinforce adherence to company policies, procedures, and loss prevention standards.
• Support consistent execution of merchandising, operational, and visual standards.

Skills

Communication

Leadership

People management

Organizational skills

Flexible schedule

Retail leadership

Education

High school diploma or equivalent

Job description

Citi Trends is hiring an Assistant Store Manager to support daily store operations, lead a sales-driven team, and drive staffing efforts in Columbus. You will partner with the Store Manager to meet sales goals, maintain customer experience standards, and oversee onboarding and development of associates.

You’ll be responsible for coaching staff, scheduling, inventory controls, and ensuring compliance with company policies while delivering outstanding service in a fast-paced retail environment.