Retail Store Leader: People & Operations Growth

Citi Trends; Springfield (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid vacation

401(k) plan

Paid training

Growth opportunities

Job summary

Citi Trends is seeking an Assistant Store Manager to support daily store operations, lead teams, and assist with staffing efforts. Working closely with the Store Manager, you will help drive sales performance, uphold operational standards, and contribute to hiring, onboarding, and development of store associates.

You will supervise the team, coach performance, and ensure a safe, customer-focused environment while maintaining merchandise execution and loss-prevention standards.

Qualifications

• High school diploma or equivalent.
• 2–4 years of experience as an Assistant Manager or similar retail leadership role.
• 3–5 years of overall retail experience preferred.
• Strong communication, organizational, and people leadership skills.
• Ability to work a flexible schedule, including nights and weekends.
• Ability to perform basic math calculations, including percentages.

Responsibilities

• Support daily store operations to ensure sales goals, customer experience standards, and operational expectations are consistently met.
• Monitor sales activity and provide guidance to associates to deliver excellent customer service.
• Assist with inventory control, inventory transactions, and shrink prevention efforts.
• Ensure compliance with Citi Trends policies, procedures, and operational standards.
• Supervise and support store associates in sales, inventory, cash handling, and customer service.
• Assist the Store Manager with hiring and recruiting activities, including candidate screening, interviews, onboarding, and training support.

Skills

Leadership

Communication

Staffing

Customer service

Time management

Education

High school diploma or equivalent

Job description

Citi Trends is seeking an Assistant Store Manager to support daily store operations, lead teams, and assist with staffing efforts. Working closely with the Store Manager, you will help drive sales performance, uphold operational standards, and contribute to hiring, onboarding, and development of store associates.

You will supervise the team, coach performance, and ensure a safe, customer-focused environment while maintaining merchandise execution and loss-prevention standards.