Retail Store Leader: Ops, Training & Customer Experience

val's services; Latrobe (Westmoreland County); On-site; USD 42,000 - 64,000; Full time

Job summary

val's services in Latrobe, PA is seeking a Store Operations Manager to oversee daily store activities, including staffing, training, inventory, merchandising, and customer service to ensure strong performance and guest satisfaction.

You will lead recruiting, supervise opening and closing procedures, manage cash handling and loss prevention, maintain signage and pricing, and foster a safe, collaborative team environment in a fast-paced retail setting.

Qualifications

• Experience managing store operations including staffing and training.
• Strong knowledge of inventory control and merchandising practices.
• Proven leadership and communication skills.
• Experience with recruiting, hiring, and ensuring compliance with labor laws.
• Ability to analyze operations and drive efficiency.

Responsibilities

• Recruit, hire, train, and evaluate employees, ensuring proper staffing and compliance with labor laws.
• Communicate performance expectations, conduct evaluations, and address performance issues.
• Oversee daily store opening and closing, ensuring operational readiness.
• Analyze financial statements to identify business trends, control expenses, and prevent shrinkage.
• Manage inventory levels through ordering, cycle counts, and stock presentation.
• Maintain merchandise presentation, signage, and pricing according to standards.
• Ensure cash handling, security, and safety procedures are followed to protect assets.
• Lead customer service efforts, maintain a clean and safe store environment, and ensure proper equipment and supplies are available.
• Adhere to company policies, complete documentation accurately, and foster a collaborative team environment.

Skills

Staffing management

Inventory control

Merchandising

Cash handling

Communication

Leadership

Education

High school diploma or equivalent

Retail management experience

Job description

val's services in Latrobe, PA is seeking a Store Operations Manager to oversee daily store activities, including staffing, training, inventory, merchandising, and customer service to ensure strong performance and guest satisfaction.

You will lead recruiting, supervise opening and closing procedures, manage cash handling and loss prevention, maintain signage and pricing, and foster a safe, collaborative team environment in a fast-paced retail setting.