Retail Store Leader: Inspire Teams & Delight Clients

sephora.com; Towson (MD); On-site; USD 66,000 - 81,000; Full time

Benefits offered by this job

Health benefits

401k with match

Paid time off

Tuition reimbursement

Store discount

Mental health support

Job summary

Sephora Towson stores leadership is seeking an Assistant Store Manager to energize the team, elevate client experiences, and drive store performance. You’ll partner with the Store Manager to coach, develop talent, and uphold Sephora’s service standards in a fast-paced beauty environment.

Availability includes evenings, weekends, and holidays. This on-site role at 825 Dulaney Valley Road Towson MD requires strong leadership, coaching, and a passion for customer-centric growth, with opportunities

Qualifications

• Experience leading a retail team in a fast-paced store environment.
• Proven ability to coach staff to deliver exceptional client experiences.
• Strong communication and people-management skills.

Responsibilities

• Support Store Operations & Client Experience. Collaborate with the Store Manager to ensure smooth daily operations, delivering exceptional client experiences while driving sales and profitability in a fast-paced environment.
• Inspire & Empower Teams. Lead with passion to coach, inspire, and empower your team to exceed expectations and performance goals, fostering growth, development and accountability.
• Recruit & Cultivate Top Talent. Attract, hire, and onboard new talent, building a diverse and inclusive team that embodies Sephora’s values and delivers the signature service clients love.
• Champion Continuous Learning. Foster ongoing learning by delivering real-time coaching, actionable feedback, and ongoing support to maximize associates’ potential.
• Drive Performance Through Feedback. Conduct impactful performance appraisals for your team and provide real-time, actionable feedback and mentorship to support each team member’s career journey and engagement.
• Elevate Client Satisfaction. Consistently deliver outstanding service, skillfully resolve concerns, and actively drive engagement through loyalty programs and personalized experiences.
• Ensure Operational Excellence. Uphold Sephora’s standards by maintaining a visually inspiring, immaculate store environment and ensuring compliance with all policies, procedures, and brand guidelines.
• Optimize Resources & Drive Growth. Drive results by optimizing inventory and staffing resources, adapting quickly to shifting priorities and opportunities in a vibrant, ever-changing retail landscape.

Skills

Retail leadership

Team management

Customer service

Communication

Coaching & development

Sales & profitability

Job description

Sephora Towson stores leadership is seeking an Assistant Store Manager to energize the team, elevate client experiences, and drive store performance. You’ll partner with the Store Manager to coach, develop talent, and uphold Sephora’s service standards in a fast-paced beauty environment.

Availability includes evenings, weekends, and holidays. This on-site role at 825 Dulaney Valley Road Towson MD requires strong leadership, coaching, and a passion for customer-centric growth, with opportunities