Store Leadership Lead - Elevate Client Experience

Sephora USA, Inc; Gaithersburg, Northern (MD, KY); Hybrid; USD 72,000 - 88,000; Full time

Benefits offered by this job

Health benefits

401k match

Employee discount

Free products

Job summary

Sephora USA, Inc. in Gaithersburg, MD is seeking an Assistant Store Manager to be the heartbeat of the store, inspiring your team, customers, and community while supporting store operations and elevating the client experience.

You will recruit and coach talent, drive sales and growth, maintain a visually inspiring environment, and ensure policy compliance. Availability includes evenings, weekends, and holidays.

Qualifications

• Assistant store management experience in high-volume retail.
• Strong leadership and business acumen.
• Excellent communication and interpersonal skills.

Responsibilities

• Support store operations and client experience, driving sales and profitability.
• Lead, coach, and empower your team to meet goals.
• Recruit, hire, and onboard new talent.
• Deliver ongoing coaching and feedback.
• Conduct performance appraisals and mentor staff.
• Elevate client satisfaction and engagement.
• Maintain visual standards and policy compliance.
• Optimize inventory and staffing to adapt to priorities.

Skills

Retail leadership

People management

Customer service

Communication skills

Job description

Sephora USA, Inc. in Gaithersburg, MD is seeking an Assistant Store Manager to be the heartbeat of the store, inspiring your team, customers, and community while supporting store operations and elevating the client experience.

You will recruit and coach talent, drive sales and growth, maintain a visually inspiring environment, and ensure policy compliance. Availability includes evenings, weekends, and holidays.