Retail Store Leader in Training

The Whitaker Group; Pittsburgh (Allegheny County); On-site; USD 40,000 - 60,000; Full time

Job summary

The Whitaker Group is seeking an Assistant Store Manager in Training / Key Holder for Social Status Pittsburgh. You will assist in organizing and running retail stores and stand in for the store manager when needed. Your role drives sales team efficiency and customer satisfaction.

You will lead staff, ensure high-quality customer service, and support visual merchandising and reporting. This position emphasizes hands-on leadership and ongoing staff development.

Qualifications

• Strong communication and interpersonal skills to effectively lead staff.
• Great customer service skills, including patience and active listening, to ensure customers feel heard and helped.
• Knowledge of visual and marketing display practices.
• Experience supervising and training staff.

Responsibilities

• Strong communication and interpersonal skills to effectively lead staff, help customers and work with upper management.
• Great customer service skills, including patience and active listening, to ensure customers feel heard and helped.
• Presentation skills and knowledge of best visual and marketing display practices.
• Conflict management skills to resolve customer issues effectively and ensure efficiency on teams.
• Good time management skills to set realistic deadlines and follow specific steps to reach time-sensitive objectives.
• In-depth knowledge of the store's merchandise, its exact location and its prices.
• Supervise and train staff.
• Review staff performance and offer constructive feedback.
• Collaborate with team leads on setting and achieving team-specific goals.
• Purchase inventory based on current trends, availability of new products and customer interest.
• Display merchandise to maximize purchasing appeal.
• Organize sales and product demonstrations.
• Write sales and customer reports and make recommendations for improvements.
• Interact with customers and resolve complaints or grievances.

Job description

The Whitaker Group is seeking an Assistant Store Manager in Training / Key Holder for Social Status Pittsburgh. You will assist in organizing and running retail stores and stand in for the store manager when needed. Your role drives sales team efficiency and customer satisfaction.

You will lead staff, ensure high-quality customer service, and support visual merchandising and reporting. This position emphasizes hands-on leadership and ongoing staff development.