Retail Store Lead and Customer Experience Champion

ADP, Inc.; South Carolina; Sur place; USD 36 000 - 55 000; Plein temps

Résumé du poste

The Whitaker Group in Charleston, SC is seeking a Retail Store Assistant Manager to help organize and run our retail locations and stand in for the store manager when needed. You will play a key role in ensuring sales targets are met and customers are satisfied.

You will lead staff, train teammates, coordinate with team leads, and manage inventory display and product demonstrations to maximize sales and customer experience.

Responsabilités

• Strong communication and interpersonal skills to effectively lead staff, help customers and work with upper management
• Great customer service skills, including patience and active listening, to ensure customers feel heard and helped
• Presentation skills and knowledge of best visual and marketing display practices
• Conflict management skills to resolve customer issues effectively and ensure efficiency on teams
• Good time management skills to set realistic deadlines and follow specific steps to reach time-sensitive objectives
• In-depth knowledge of the store’s merchandise, its exact location and its prices
• Supervise and train staff
• Review staff performance and offer constructive feedback
• Collaborate with team leads on setting and achieving team-specific goals
• Purchase inventory based on current trends, availability of new products and customer interest
• Display merchandise to maximize purchasing appeal
• Organize sales and product demonstrations
• Write sales and customer reports and make recommendations for improvements
• Interact with customers and resolve complaints or grievances

Description du poste

The Whitaker Group in Charleston, SC is seeking a Retail Store Assistant Manager to help organize and run our retail locations and stand in for the store manager when needed. You will play a key role in ensuring sales targets are met and customers are satisfied.

You will lead staff, train teammates, coordinate with team leads, and manage inventory display and product demonstrations to maximize sales and customer experience.