Retail Store Leader – Growth & Ops

FedEx Office and Print Services; Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

FedEx Office is seeking a Store Manager I/II in Cincinnati to lead daily store operations, coach a frontline team, and drive sales while delivering FedEx Purple Promise service. This role blends hands-on supervision with developing talent and managing store controls to ensure a seamless customer experience.

You will be responsible for financials, scheduling, and compliance, working with leadership to meet targets and grow the business. A strong commitment to service and teamwork is essential.

Qualifications

• Associates Degree or some college preferred.
• High school degree or GED required.
• 2+ years of related experience (retail, service, hospitality, military); prior supervisory experience preferred.
• Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel.

Responsibilities

• Model FedEx Office values to customers and team members.
• Coach and teach your team and ensure they have the tools and information needed to support company goals.
• Collaborate with supervisor to create solutions for customers and key accounts.
• Ensure an exceptional store experience that engages and retains customers and team members.
• Utilize store tools to train, develop, retain and performance manage direct reports.
• Execute operational and store sales activities to meet financial and customer targets.
• Handle daily duties including accounts receivable, inventory reports, sales recaps and deposits.

Skills

Team leadership

Customer service

Communication

Education

Associates Degree or some college

High school diploma/GED

Tools

Microsoft Office

Job description

FedEx Office is seeking a Store Manager I/II in Cincinnati to lead daily store operations, coach a frontline team, and drive sales while delivering FedEx Purple Promise service. This role blends hands-on supervision with developing talent and managing store controls to ensure a seamless customer experience.

You will be responsible for financials, scheduling, and compliance, working with leadership to meet targets and grow the business. A strong commitment to service and teamwork is essential.