Retail Store Leader: Drive Sales & Service Excellence

Miniso; Ballwin (MO); On-site; USD 51,577,000 - 71,635,000; Full time

Job summary

Miniso Ballwin is seeking an Assistant Store Manager to support the Store Manager in daily operations, deliver exceptional customer service, and drive store performance. You will coach a team of shift leads and sales associates while maintaining merchandising standards and policy compliance.

Responsibilities include promoting the membership program, mentoring staff, managing inventory and shipments, and assisting in recruitment and scheduling.

Qualifications

• Minimum 1+ year of experience in retail management.
• High school diploma or equivalent; higher degree preferred.
• Strong leadership and communication skills.
• Willingness to work flexible schedule including nights, weekends, and holidays.

Responsibilities

• Lead a dynamic team of Shift Leads and Sales Associates.
• Promote Miniso mission and core values.
• Support Store Manager in operations, customer service, merchandising, and SOP adherence.
• Drive sales through member program sign-ups and loyalty initiatives.
• Mentor trainee associates and help achieve sales targets.
• Oversee inventory, shipments, damages, returns, and supplies.
• Assist in recruitment, training, staffing, and retention.
• Handle scheduling, inventory, and policy compliance.

Skills

Leadership

Organizational skills

Customer management

Communication

Interpersonal skills

Relocation willingness

Travel between locations

Education

High school diploma or equivalent; higher degree preferred

Job description

Miniso Ballwin is seeking an Assistant Store Manager to support the Store Manager in daily operations, deliver exceptional customer service, and drive store performance. You will coach a team of shift leads and sales associates while maintaining merchandising standards and policy compliance.

Responsibilities include promoting the membership program, mentoring staff, managing inventory and shipments, and assisting in recruitment and scheduling.