Retail Store Leader: Drive Sales & Customer Experience

Spectrum; Auburn (ME); On-site; USD 57,000 - 95,000; Full time

Job summary

Spectrum is seeking a Retail Store Manager in Maine to lead and develop the store team, drive sales, and ensure exceptional service. You will guide daily operations, monitor performance, and protect brand standards while delivering a welcoming shopping experience.

The role requires strong leadership, real-time coaching, and the ability to balance customer care with process discipline. You’ll collaborate with the Market Manager, schedule staff, handle escalations, and contribute to store growth

Qualifications

• Bachelor’s degree or equivalent work experience.
• Experience leading a retail team to meet sales targets.
• Strong communication and interpersonal skills.
• Ability to work seven days a week and holidays.

Responsibilities

• Lead and inspire your team alongside the Market Manager to exceed sales targets and operational goals while ensuring a welcoming and organized retail environment.
• Foster strong customer relationships by resolving escalations, listening actively and utilizing proven sales techniques to retain and upgrade customers.
• Ensure the store upholds Spectrum’s brand standards and delivers outstanding sales and customer care.
• Assess sales behaviors and product knowledge, collaborating with management to drive improvements and embrace change.
• Identify sales and operational issues, developing actionable strategies to enhance store performance.
• Provide subject matter expertise on store functions, Spectrum products, pricing, promotions and service features, including insights on competitors.
• Maintain operational excellence in store appearance, inventory management and staffing while minimizing losses.
• Support employee engagement by onboarding, training and retaining top talent and managing team schedules.
• Deliver daily coaching and feedback through various forums to promote continuous learning and high performance.
• Enforce company policies and procedures, including inventory and cash management.

Skills

Team leadership

Sales coaching

Customer service

Retail operations

Communication

Business acumen

Technology proficiency

Scheduling

Problem solving

Education

Bachelor’s degree or equivalent work experience

Job description

Spectrum is seeking a Retail Store Manager in Maine to lead and develop the store team, drive sales, and ensure exceptional service. You will guide daily operations, monitor performance, and protect brand standards while delivering a welcoming shopping experience.

The role requires strong leadership, real-time coaching, and the ability to balance customer care with process discipline. You’ll collaborate with the Market Manager, schedule staff, handle escalations, and contribute to store growth