Retail Store Leader: Drive Customer Experience & Growth

T-Mobile; Wisconsin; On-site; USD 36,000 - 133,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid time off

Employee stock grants

Employee stock purchase plan

Holiday leave

Job summary

T-Mobile in Wisconsin seeks a store leader to manage all retail store operations, drive customer engagement, and achieve business performance metrics. You will guide hiring, scheduling, training, and coaching to maintain standards and develop the team.

The role emphasizes ownership of store functions such as marketing, loss prevention, and labor management to meet sales targets and customer satisfaction goals. Relevant experience in retail management preferred.

Qualifications

• High School Diploma or GED required.
• 2–4 years management experience in retail sales preferred.
• 2–4 years sales & sales management experience preferred.

Responsibilities

• Lead employee development and coaching to improve customer interactions and ensure training is completed on schedule.
• Resolve customer issues to enhance the customer experience and align with brand expectations.
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success.
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives.
• Take on additional duties/projects as assigned by management.

Education

High School Diploma/GED (Required)

Job description

T-Mobile in Wisconsin seeks a store leader to manage all retail store operations, drive customer engagement, and achieve business performance metrics. You will guide hiring, scheduling, training, and coaching to maintain standards and develop the team.

The role emphasizes ownership of store functions such as marketing, loss prevention, and labor management to meet sales targets and customer satisfaction goals. Relevant experience in retail management preferred.