Retail Store Leader - Customer Experience & Growth

Goodwill Industries of Greater Grand Rapids, Inc.; Big Rapids (MI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

20% discount at Grand Rapids stores

Tuition reimbursement

401(k) plan with employer match after

Medical, Dental, Life, Disability and

Job summary

Goodwill Industries of Greater Grand Rapids, Inc. is seeking an Assistant Store Manager to support the Store Manager in daily operations, oversee hourly staff, and maintain a safe, clean, and welcoming store environment.

The role emphasizes customer service, staff training, merchandising, cash handling and reporting, with an expected high school diploma and valid driver's license; some managerial/retail experience is preferred.

Qualifications

• High School diploma or equivalent is required.
• Solid mathematical skills.
• Some managerial and retail sales experience preferred.
• Must have valid Driver’s License as well as reliable personal transportation (personal vehicle).

Responsibilities

• Oversee, in concert with the Store Manager, the behavior of all hourly personnel, and be responsible for operating a safe, clean, and friendly place of business.
• To act in a leadership capacity demonstrating professional behavior and decision making, effective interpersonal communication skills, and setting an example for all Goodwill staff.
• Provide excellent customer service, including greeting and assisting customers and donors promptly.
• Address and/or communicate customer and donor concerns to store manager.
• Along with store manager, ensure full completion of staff training and support opportunities for cross training for all Team Members.
• Assist store manager in meeting sales and production goals.
• Maintain merchandising standards in stocking and re-sets, following sizing, categorizing and pricing guidelines. Maintain all backroom operating standards.
• Assist in implementing and controlling store procedures and Goodwill policy.
• Accurately complete the daily, weekly and monthly reports on time.
• Assist in maintaining daily and weekly cash handling and banking procedures.
• Adhere to established store hours and check security of building upon opening and closing. Ensure store safety and security.
• Responsible for fulfilling all frontline staff duties as assigned.
• Follow Goodwill safety practices.
• Comply with Goodwill attendance and punctuality standards of behavior.
• Effectively communicate the mission of Goodwill to customers and donors.
• Promote and support Goodwill activities and initiatives.

Education

High School diploma or equivalent

Job description

Goodwill Industries of Greater Grand Rapids, Inc. is seeking an Assistant Store Manager to support the Store Manager in daily operations, oversee hourly staff, and maintain a safe, clean, and welcoming store environment.

The role emphasizes customer service, staff training, merchandising, cash handling and reporting, with an expected high school diploma and valid driver's license; some managerial/retail experience is preferred.