Store Lead

United Smart Tech; Kentwood (MI); On-site; USD 14,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

uBreakiFix by Asurion is seeking a Store Lead to drive sales and customer service at our Kentwood, MI location. In this full-time role, you'll motivate technicians, oversee daily operations, and implement new processes while ensuring high repair quality.

The position requires supervisory experience, strong sales/customer service skills, and hands-on device repair across laptops, phones, and tablets. Valid driver's license, ability to lift 50+ lbs, and US work authorization are required.

Qualifications

• High school diploma or equivalent is required.
• Valid driver’s license and clean driving record.
• Background check and drug screening.
• Flexibility to work variable hours, including weekends and evenings.
• Legal authorization to work in the United States.

Responsibilities

• Drive sales and customer service metrics by motivating technicians and accountability for their performance.
• Train and develop the Tech team and act as the point of contact for dispatched technicians.
• Implement new processes and participate in daily/weekly meetings with Operations leadership.
• Learn and apply the Connected Home product details and sell protection/tech support solutions.
• Consult with customers to identify issues or explain repair procedures.
• Repair devices and conduct pre- and post-repair testing.
• Promote the 'Serve, Solve, and Sell' approach in all interactions.

Skills

Team Leadership

Sales & Customer Service

Device Repair Experience

Heavy Lifting

Education

High School Diploma

Job description

Job Description:

uBreakiFix by Asurion – Store Lead.

Why Join Us:

• Comprehensive benefits; including: Life insurance, Vision insurance, Dental insurance, and health insurance.
• Paid time off.
• Continuous training to enhance your skill set.
• Competitive hourly compensation and benefits package.
• Prospects for career growth based on your preferences.
• Skill development and practical training.

Position Type: W2 Employee.

Compensation: up to $17 per hour plus uncapped bonuses and commissions.

Don't miss the chance to be part of our expanding network of uBreakiFix retail stores, dedicated to providing device repair services within local communities. This is a fantastic opportunity for individuals of all skill levels to join our team.

In this role, you'll serve as a Lead:

• Drive sales and customer service metrics by motivating technicians and holding them accountable for their performance.
• Demonstrate an understanding of sales behaviors and customer service best practices, ensuring that Technicians are well-versed in the Connected Home product and the 'Serve, Solve, and Sell' approach.
• Train and develop the Tech team.
• Act as the point of contact for dispatched technicians.
• Implement new processes.
• Participate in daily/weekly meetings with Operational leadership.

As a Retail and Repair Tech, your responsibilities include:

• Learning and applying the details of the Connected Home product, understanding the customer's technology, and offering and selling protection/tech support solutions.
• Consulting with customers to identify issues or explain repair procedures.
• Repairing devices, addressing cracked glass, and conducting pre- and post-repair testing.
• Applying sales experience to consistently promote the Connected Home product and employ the 'Serve, Solve, and Sell' approach.

Experience Requirements:

• Demonstrated experience as a Team Leader/Supervisor.
• Highly recommended experience in sales and customer service.
• Essential experience with device repair, including computers, laptops, tablets, phones, hardware, software, and phone screen LCD replacement.
• Past experience with the ability to frequently lift and move items weighing more than 50 pounds.
• This is a full-time position with varying schedules. Working days and hours are Monday to Saturday from 10 am to 7 pm, and Sundays from 12 pm to 5 pm.

Deal-Breaker Qualifications:

• A high school diploma or equivalent is required.
• A valid state driver's license and a clean driving record are required.
• Successful completion of a background check and drug screening.
• Flexibility to work variable hours, including weekends and evenings.
• Legal authorization to work in the United States.

uBreakiFix is an equal-opportunity employer, dedicated to offering equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Job Type: Full-time.

Benefits:

• Dental insurance.
• Health insurance.
• Paid time off.
• Vision insurance.

Shift:

• 8 hour shift.
• Day shift.

Application Question(s):

• What kind of tech device/s and gadgets (Hardware) have you repaired before?
• Are you authorized to work in the United States?

Experience:

• Soldering: 1 year (Required).
• supervisory/managerial: 1 year (Required).

License/Certification:

• Driver's License (Required).

Work Location:

On the road.